AE CC 2018 - Quicktime export with 1 frame missing

[rickyloca]

Hi guys,

Just updated to Cc 2018 a couple of days ago but noticed only yesterday that when I export a file with quicktime, it end up with 1 frame less...
Apparently it happens only with .mov, .avi are rendered fine.

So let's say I make a comp at 30 fps, 10 sec long, 300 frames.

I create a black solid as a test and proceed to export with following settings:

I noticed that the frame rate end is at 0:00:09:29, i tried to put it at 10 but I can not make it, it doesn't take the change (not sure if that's the issue)

Here it already says that 300 frames are 09:29 sec...

and when I put the exported files below the solid that genetared them, you can see that the .mov has 1 frame missing while the .avi is correct.

I don't know what to do, I tried to reinstall cc 2018, same problem, tried to reinstall cc 2015, same problem. I had cc 2017 until 4 days ago and never had such a problem.
I also tried to reinstall quicktime...nothing at all!

Any suggestions? I need to fix that asap because this week I've got deadlines for super important projects!
Thanks for your help and support!

Ricky

[rickyloca]

I just tried to export it via Media Encoder and there are no problems, exactly 300 frames for 10sec.

How come this happens only in AE so? How can I fix that?

[Szalam]

Did you try this test in CC 2017 too?

[Dave_LaRonde]

rickyloca  wrote

I noticed that the frame rate end is at 0:00:09:29, i tried to put it at 10 but I can not make it, it doesn't take the change (not sure if that's the issue).....

I don't know what to do, I tried to reinstall cc 2018, same problem, tried to reinstall cc 2015, same problem. I had cc 2017 until 4 days ago and never had such a problem.
I also tried to reinstall quicktime...nothing at all!

Any suggestions?

Sure -- RELAX!  Things are fine!

It's because video starts with Frame Zero -- NOT Frame One.  Just as 0-9 are ten different numerals, 00:00 - 09:29 is ten seconds.

[rickyloca]

Hi guys,

Thanks for the answers!
I re-installed AE and AME cc 2017 and both work perfectly, I didn't have to do absolutely nothing, they just worked fine till the beginning.
Frames count still stops at 09:29 and it is exactly 10 sec long, thanks for explaining that this is fine! 😃

But...

Same settings in cc2018 gave me an output with one frame less as you can see from the last pic I've uploaded...
It happens only when exporting .mov, with .avi is ok, so I don't understand what's the issue since the settings are the same in both versions!
I also have to say that I couldn't export .mp4 from AME, frames were clipping white and other weird artifacts while rendering...

I'll probably try to re-install CC 2018 next month when I'll be done with an important assignment, if you guys have any suggestions for me in the meantime, it would be highly appreciated!

Thanks,

Ricky

[Lev-sha]

I have same issue.

[Roei Tzoref]

I was able to reproduce this. in CC2018 seems that some of the QT codecs are missing a frame on export.

PNG

Photo Jpeg

Motion Jpeg

maybe some others.

QT Animation and Jpeg 2000 works fine!

in CC2017 all of them are fine

please file a bug report here

Feature Request/Bug Report Form

[rickyloca]

Thanks for that!
I've just filled up a bug report, let's see what happen now!
I'm wondering why not everyone is experiencing this issue in cc2018? It's just 2 of us having this issue I was expecting hundreds if it's a bug...maybe I'm the only one exporting .Movs

[Roei Tzoref · Accepted solution]

we have 2 workarounds:

1. don't use GPU acceleration (file->project settings) to render (not ideal. it could speed up some effects)

2. use AME to render instead

[rickyloca]

Thanks for that!
Anywy I had issues exporting with AME too, every frame was getting whiter and whiter plus some strange artifacts. That also made me decide to revert back to cc2017 because I was losing a lot of time with no results at all.
So for me the only solution would be to turn off GPU acceleration to render as you suggested, I'm not sure if this would be ideal for me because I use a plugin which is 4x gpu accelerated and render time might take ages.

I filled up a bug report, do you think this issue will be fixed in next updates or we have to live with that?

[Roei Tzoref]

I filled up a bug report, do you think this issue will be fixed in next updates or we have to live with that?

I am certain it will be fixed very soon. this is a big deal.

what render setting did you use in AME?

[rickyloca]

Hi Roei,

I didn't touch anything in the settings, I exported it straight away with default settings in .mp4!

[Roei Tzoref]

Hi test again, this works in my system. export 10 seconds composition, import back and see if it matches. show screenshots

[rickyloca]

Hi Roei,

you mean I should test to export again with AME?

[Roei Tzoref]

you mean I should test to export again with AME?

yes, exporting with AME works for me.

the workarounds:

1. use QT Animation and Jpeg 2000 as a lossless format for now

2. use AME to render a lossless format

3. don't use GPU acceleration for rendering and effects in the project settings

[Angry_Postman1]

I can confirm.  Same problem with mov and Miraizon ProRes 422 codec.  Last frame dropped.

I've been adding the extra frame back when I render in the render settings by adding a frame to the duration.  Bit of a headache but at least I can stick with GPU and not have to use AME.