AE CC 2019 - The source compression type is not supported

[davide42739421]

Updated AE to V16.0 and now see After Effects Error: The source compression type is not supported ( 86 :: 1 ) when opening projects with links to videos in our CC Library. Also see another error message which ends 4K UHD movie cannot be imported (from CC Library) - this '.mov' file is damaged or unsupported.

Any ideas welcome

[ToolfarmJP]

Hello,

Have you checked the codec you have set?

Supported file formats in After Effects CC

[davide42739421]

Thanks, yes i  did check, the clip in question is a .mov so supported. I have come to the conclusion this this might just be an issue with a specific collection of video files within Adobe Stock as other files still import without an issue.

I think perhaps it is no more complex than that, but time will tell.

clip: Stock Video of In a Computer Science Class Boy Wearing Virtual Reality Headset Works in Interactive ...

I appreciated the response.

[MathewLis]

I have the same problem here. It is highly annoying. Can't use files I used to use in my recent projects.

[imeilfx · Accepted solution]

Adobe removed most of the consumer-level Quicktime codecs (in After Effects) with the CC2018 release. So if before - in earlier version of AE you were able to play that file and in AE 2018 you can't - that mean that your file was compiled with codec that is not supported anymore.
If that is the case - you have two choices:
a) go back to earlier version of AE
b) convert your files to format/codec that is supported in new AE

[davide42739421]

Thank you.

Might be worth Adobe cleansing Adobe Stock of videos using unsupported consumer-level Quicktime codecs to avoid future issues.

[MacTheSwede]

Not sure if it helps anyone else but I searched several forums for a solution that would work. Finally found a link to Handbrake:

https://handbrake.fr/downloads.php

which I used to convert the file and now it works to import it to AE. 

[mauricioc8190465]

Hello Marlus, how did you used Handbrake to make the conversion? 

[Enos0101]

Handbrake is a file converter, So in this case you can convert all the footage with a suitable format to import it into after effects.

[MartinHickford]

If I understand this correctly, Adobe significantly reduced the number of codecs it supported in the CC2018 release. I have thousands of VFX asset files that are now no longer supported. My options are to use a version of After Effects that Adobe has previously told me that they would sue me for using, or convert thousands of assets to a lossy format? 

[amirs48355273]

Hello,

My source files are FLV , however I get same error once I try to import them. I am using Adobe ME 2020.

Any clue ?

[zuzullo]

Same problem here with MP4 files