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Updated AE to V16.0 and now see After Effects Error: The source compression type is not supported ( 86 :: 1 ) when opening projects with links to videos in our CC Library. Also see another error message which ends 4K UHD movie cannot be imported (from CC Library) - this '.mov' file is damaged or unsupported.
Any ideas welcome
Thanks, yes i did check, the clip in question is a .mov so supported. I have come to the conclusion this this might just be an issue with a specific collection of video files within Adobe Stock as other files still import without an issue.
I think perhaps it is no more complex than that, but time will tell.
I appreciated the response.
I have the same problem here. It is highly annoying. Can't use files I used to use in my recent projects.
Adobe removed most of the consumer-level Quicktime codecs (in After Effects) with the CC2018 release. So if before - in earlier version of AE you were able to play that file and in AE 2018 you can't - that mean that your file was compiled with codec that is not supported anymore.
If that is the case - you have two choices:
a) go back to earlier version of AE
b) convert your files to format/codec that is supported in new AE
Might be worth Adobe cleansing Adobe Stock of videos using unsupported consumer-level Quicktime codecs to avoid future issues.
Not sure if it helps anyone else but I searched several forums for a solution that would work. Finally found a link to Handbrake:
which I used to convert the file and now it works to import it to AE.
Hello Marlus, how did you used Handbrake to make the conversion?
Handbrake is a file converter, So in this case you can convert all the footage with a suitable format to import it into after effects.
If I understand this correctly, Adobe significantly reduced the number of codecs it supported in the CC2018 release. I have thousands of VFX asset files that are now no longer supported. My options are to use a version of After Effects that Adobe has previously told me that they would sue me for using, or convert thousands of assets to a lossy format?
My source files are FLV , however I get same error once I try to import them. I am using Adobe ME 2020.
Any clue ?
Same problem here with MP4 files