AE Crash: <23936> <prefetch> <5> RequestPrefetchedFrame frame not in async list!

[salacon]

When AE tries to cache frames for previewing mith Multi-Frame Rendering turned on, it will crash and give me the following area: 

Is this a known issue? My computer shouldn't have a problem with Multi-Frame Rendering. My specs are:

Processor: Intel i9-14900K

RAM: 128 GB usable

OS: Windows 11 64-bit

GPU: NVIDIA GeForce RTX 4080

Dedicated Storage: 256 GB

[nishu_kush]

Not that I am aware of. What if you disable the Multi-Frame Rendering? Does it stop crashing? Can you try running After Effects in Safe Mode?

Let us know if it helps. Moving this thread from Bugs to Discussions for troubleshooting.

Thanks,
Nishu

[Jim26199624vuq0]

Aloha Nishu,

I'm running into this error while multi-frame rendering is disabled, and in safe mode. 

Is this a Hardware vs Software rendering issue? Or potentially from using Quicktime MOVs?

Let me know how I can help solve this issue.

[nikita_1731 · Accepted solution]

I solved this problem:

Disabled virtualization in BIOS
And also updated BIOS to the latest version

MSI MPG Z690 EDGE WIFI DDR 5

intel Core i9 14900K

MSI RTX 4080 super

2X32 Gb 6400 MHz G.Skill TRIDENT Z5 RGB Black (F5-6400J3239G32GX2-TZ5RK)

SSD: Samsung Pro 990 2TB and Samsung Pro 980 2TB

[RAMESH30768198p6mh]

Thanq Very munch problem sloved

[RAMESH30768198p6mh]

[RAMESH30768198p6mh · Accepted solution]

Bios updated problem solved

[uli91919]

I do have the same issue with almost the same setup.

After Effects keeps crashing during RAM preview calculation. Sometimes it works, most of the time not.
My fans are also running very fast, when I start calculating the RAM preview and then the crash happens. As if my computer wants to say: This is too much for me, I'm outta here.

[nishu_kush]

Are you getting the same issue in all the projects or with a particular one? Can you test After Effects in Safe Mode and in a new project? Also, does disabling Multi-Frame Rendering helps?

Let us know.

Thanks,
Nishu

[pauls52618109]

I have a very similiar set up aswell,  Intel i9-14900K with 64GB of Ram and I am alse getting similiar messages.

[RAMESH30768198p6mh]

Bios updated problem solved

[minhquan0101]

Same problem while using multi-frame rendering. 

My specs are:

Processor: Intel i9-14900K

RAM: 128 GB usable

OS: Windows 11 64-bit

GPU: NVIDIA GeForce RTX 4090

[nishu_kush]

Are there any error crash reports? It'll help us to find the root cause. 

Thanks,
Nishu

[Heitor F]

I'm having the same issue, impossible to work, it crashes after each little action.

Multi-frame rendering is already disabled.

Laptop

Intel Core i9 14900HX

64 GB RAM

GeForce RTX 4080 Laptop

[Nikra]

I’m experiencing a similar issue with After Effects crashing during preview when Multi-Frame Rendering is turned on. In my case, it shows the error:

This happens even when I start AE in Safe Mode. Like you, I also have high-end specs, so performance shouldn’t be the issue:

• Processor: Intel i9-14900K
• RAM: 128 GB usable
• OS: Windows 11 64-bit
• GPU: NVIDIA GeForce RTX 4090

[papawieler]

Same issue here.
Started in Safe Mode. Disabled all [2] third-party plugins. Even disabled multi-frame rendering.

I don't have quite as much RAM as everyone else, but that's never been an issue when it came to rendering.

For some reason, sending the comp to Media Encoder did allow it render, which is honestly unexpected since this same composition would previously cause ME to crash.

Windows 11 - 64-bit

Intel i7 - 13700K

NVidia GeForce RTX 4060

32GB RAM

1 TB free space

[schnudiesounds]

Updating the video card drivers helped on my side 😉

[default2y061fs2ihic]

Exact same issue here as people describing

[nikita_1731]

I have exactly the same problem for a week now, I can't work on projects. I have tried all versions of After Effects and reinstalled Windows several times and even changed my RAM and processor and GPU...

Windows 11 - 64-bit

Intel i9 - 14900K

NVidia GeForce RTX 3080 TI OC, after i replaced with 4080 Super

32GB RAM, I also replaced it with a new one at 64 GB

4 TB free space, I tried installing the program on both my SSDs and even on my hard drive, but that doesn't help either.

and in all projects, even those that work on my laptop, the same thing happens on the computer with different error codes

[nikita_1731]

I solved this problem:

Disabled virtualization in BIOS
And also updated BIOS to the latest version

MSI MPG Z690 EDGE WIFI DDR 5

intel Core i9 14900K

MSI RTX 4080 super

2X32 Gb 6400 MHz G.Skill TRIDENT Z5 RGB Black (F5-6400J3239G32GX2-TZ5RK)

SSD: Samsung Pro 990 2TB and Samsung Pro 980 2TB

[Jim26199624vuq0]

Happy it worked for you, but Disabling Virtualization did not work for me 😞

[nikita_1731]

have you tried updating bios?

[Jim26199624vuq0]

I have not updated Bios, I was hoping the easier fix would do it. Gonna try
this evening, will report back.

[nikita_1731]

did it help?

[Marjon26285792hexa]

I am having the same issues now. have you found a solution?