AE hang/freeze on boot

[BOXX]

Hey, guys!

Since 2 days ago I can´t initialize After Effects.
I´ve reinstalled the app, downgrade to previous version but everytime the process stops at the moment pictured below:

it gets stuck with this "Smart mask interpolation" or "shape_avenger_AEGP".

What´s going on?

Thanks for your help!

[BOXX]

3 days now and I´m still stuck on this issue. And it just came out of the blue.

I´ve tried to remove previous installations, change the disk where was to install, bypass the settings (ctrl+alt+shift)... Pfffffffff!

Crashing on boot splash screen when it says "cleaning up - Shape_Avengers_AEGP".

HELP!! I need to use AE and just can´t even start the application!

[hiiamsiro]

i have the same problem. Pls help me 😞

[pixaprime · Accepted solution]

On Windows, check this out

https://helpx.adobe.com/x-productkb/global/troubleshoot-unexpected-behavior-user-account.html

[BOXX]

I´ve also used the Adobe Log Collector Tool, and then I can be able to read the log file and find exactly what is the file/folder/address causing the error.
It should be spread more about this way of troubleshooting with some issues, because only errors code numbers are not always clear.

[altynnikoff]

Hello versianni,

Did you solve that problem eventually? I've got the same one today. Have tried everything, no luck yet...

Plz respond

Thank you

[сам31770030d1mp]

Did you find a solution to the problem? If so, please give me a hint.

[altynnikoff]

Hello,
Yeah, I installed the CC2022 instead of the old CC2017. I had tried
everything I found on the Internet to clean the registry and to repair
Windows before that simple step 🙂
--

*Dmitriy Altynnikov*
Motion Graphics Designer
Mobile/Whatsapp: +7 777 646 17 41
Behance Portfolio <>

[adriank67531938]

I have the same problem, and i locate mine is when i tried to install minecraft using a minecraft ON regstry which turns off the ClipSVC services. what i do is, use the Minecraft OFF registry and start the ClipSVC back again and then it suddenly recovers!