AE Keeps Requesting Sign In/Crashes

Report · Oct 20, 2021

Hello,

It's been a while since I've been in. I've been having his persistent problem when launching AE where it keeps asking for my username and password. Then a couple things happen. It logs in successfully and AE just simply closes or it says I'm signed in twice to the same PC and closes. After multiple tries, it seems to eventually fully launch and allow me to work. Version 18.4.1

Any ideas what the issue is?

Thanks

Eric

Report · Oct 20, 2021

Hi Eric,

Thanks for reaching out.

Please try signing out from the Creative Cloud desktop app and signing back in.

Let us know if it helps.

Thanks,

Nishu

Report · Oct 21, 2021

Thanks Nishu,

I have done that as matter of course and not sure it helped. I will however try again and get back. I just launched AE and it asked again, however it did at least open the project. I just would hope I don't need to sign in each time I launch.

Eric