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AE (latest) Infinite FREEZE Upon Startup (Windows)

Engaged ,
Jun 12, 2023 Jun 12, 2023

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As title says. I'm on Win10x64, current NVIDIA driver (RTX 3090).

 

Immediately after presenting the interface the app goes becomes grayed out, and the cursor turns into a wheel of doom. Safe mode worked once. Cleared Cache, checked plugin manager (no plugin crashes recorded.) Next start, back to square one. Starup doesn't complete, full freeze like before.

 

  • Other Adobe apps load perfectly
  • Restart did nothing
  • Deleting old workspaces did nothing
  • Bot AE 23 and 22 show the same effed up behaviour
  • This is repeatable, I can't get into the app.

 

Speechless, as I'm not able to even begin working. What a letdown. Been using AE since 15 years now 😡

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correct answers 1 Correct answer

Engaged , Jun 12, 2023 Jun 12, 2023

After eating some crayons I am now back in the app.

Here's what I did:

 

  1. Logged out of CC
  2. Killed each and every findable Adobe task in the task manager
  3. Cleared all old working spaces
  4. Deleted everything in %temp%
  5. Logged back into CC
  6. Success

 

PS: I don't know why, but removing all plugins from the media core didn't change anything. No crash was recorded in the new 'effects manager'.


PPS: Since I don't seem to be able to delete a post here, this is staying up, hoping it might help someone else.

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Engaged ,
Jun 12, 2023 Jun 12, 2023

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After eating some crayons I am now back in the app.

Here's what I did:

 

  1. Logged out of CC
  2. Killed each and every findable Adobe task in the task manager
  3. Cleared all old working spaces
  4. Deleted everything in %temp%
  5. Logged back into CC
  6. Success

 

PS: I don't know why, but removing all plugins from the media core didn't change anything. No crash was recorded in the new 'effects manager'.


PPS: Since I don't seem to be able to delete a post here, this is staying up, hoping it might help someone else.

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Adobe Employee ,
Jun 12, 2023 Jun 12, 2023

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Thanks for creating the post and sharing the solution. It'll be helpful for others.

Feel free to reach out if there are any other questions.

 

Thanks,

Nishu

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