AE Missing Output Modules

[amyh59334368]

I have installed AE CC twice but the same problem persists: in the render panel I am missing output modules. I have read a number of other posts and none of them provide a solution to this problem.

My system is as follows:

• Mac Pro, 2 x 2.93 GHz 6-core Intel Xeon
• Mac OS High Sierra 10.13.1
• 16GB RAM
• Firewall not activated
• Quicktime Player Version 10.4

When I try to render and go to choose an output, I get the following:

I would like to know how to get those missing modules installed and why are they missing in the first place? I uninstalled AE CS5 before installing AE CC.

If you need more information, please let me know. Thanks in advance.

[Jose Panadero]

Do you have installed some third party plugins? I remember that old versions of Magic Bullet Suite could be the problem. What version of CC are you using? Do you have installed the latest update for your After Effects version??

[amyh59334368]

I do not have any third-party plug-ins installed because I have not used After Effects before this. I have CC 2018 and I just checked to make sure no updates are available.

I am also having problems with Media Encoder as I thought I could just bypass AE Render until I figured it out. ME is also a no-go.

[Mylenium]

Quicktime player is not Quicktime. You have to install QT 7.x to revive those output modules. they are all based on it.

Mylenium

[amyh59334368]

Mylenium:

Thanks for your suggestion. It didn't quite solve the problem but it lead to the solution.

Quicktime 7 is not supported on my Mac any more because it's from the Classic environment. I ended up chatting with Adobe support and they took control of my computer. They used Creative Cloud Clean Tool to do a clean re-install of the software, and that ended up working. All the codecs are there plus the program opens way faster than it did when the codecs were missing. It took about a half hour or so to go through this process but it was way worth it.

So thank you for suggesting QT7 because that lead me to chat support and getting this problem solved!

[RobH2-NVision4D]

I know this is old but can you recall what chat support did to solve it? I'm having the same issue.