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AE Won't download.

New Here ,
Apr 06, 2021 Apr 06, 2021

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I have a Macbook Pro 2017. It said I would have to update my software, it isn't compatible. So I did ( MacOS High Sierra V. 10.13.6) and still the same thing. (We HAVE to use after effects for class, can't just use a different program) What can I do ? and if the macbook doesn't work, what can I trade it in for ? Pls lmk ASAP, ty. 

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Error or problem, How to

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Adobe Employee ,
Apr 07, 2021 Apr 07, 2021

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Hi there,

We appreciate you writing in. I understand you are trying to download Adobe AE, however you are getting an error while doing that.

Could you share a screenshot of the error message you get?

Also, please share your system info(RAM, GPU, etc).

We're here to help. Looking forward to your response.

Regards,

Shivangi

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New Here ,
Apr 08, 2021 Apr 08, 2021

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Hi, I sent the sreenshots to you, via PM. 

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