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After Effect 2020 Won't Launch Initializing Mediacore Windows 10

New Here ,
Jan 25, 2021 Jan 25, 2021

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Help Please...

I'm new with this program and Windows 10. I have tried Renaming, CCleaner, Take out plug-ins, Firewall, Enable Programs, Task Manger, Just about everything in this fourm... It was working great for close to a year.

I need the program for a small job.. It's been 3 weeks trying to get After Effect to load...

Any help would be great!!AE 2020 Stop working.PNGWindows Info.PNG

TOPICS
Crash, Error or problem, Freeze or hang

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Adobe Community Professional ,
Jan 25, 2021 Jan 25, 2021

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Although I consider that your system has very little RAM for Ae 2020, I suggest you start with the basics and that you did not mention in your comment, reset the preferences.

 

Here is how you can reset the preferences:

Press Alt (Windows) or Option (Mac OS) while launching After Effects. You can release the Alt orOption key when the splash screen appears.

To reset preferences and plug-in cache at the same time, hold down Control-Shift-Alt (Windows) or Command-Shift-Option (Mac OS) while the application is starting. Release the keys when the splash screen appears.

 

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New Here ,
Jan 25, 2021 Jan 25, 2021

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Thanks for your help...

I tried pressing ALT while opening AE several times but nothing happen.

When i press Control-Shift-Alt, a pop-up ask to reset preference, i hit yes..

I restarted the computer and launched AEseveral times but no change..

The stopped working box is stopping it from loading...

Your thoughts.. Thanks

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New Here ,
Jan 26, 2021 Jan 26, 2021

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Is there any suggestions, fix from anyone ??

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New Here ,
Jun 08, 2021 Jun 08, 2021

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I have the same problem... nothing seems to work... ono

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Adobe Employee ,
Jun 08, 2021 Jun 08, 2021

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Hi @NaniNeedsHelp ,

 

Sorry for your issue.

Are you on macOS or Windows? Have you tried removing the plug-ins from the MediaCore folder? Here are the instructions:

Go to the following location (depending on your OS) and remove all files and folders except dummy.txt.

Windows: C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore

macOS: HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore

Let us know how it goes.

 

Thanks,

Nishu

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