after effect not responding when open preferences

[Irfan34787318dsr0]

I am having an issue with After Effects preferences. When I open the preferences, I always encounter 'not responding,' and eventually, After Effects closes unexpectedly. Is there anyone who can help solve this issue? Thank you.

[Irfan34787318dsr0]

https://youtu.be/oXHgx1iuQR0?si=SJva5vtXVNwtVB87

[ShiveringCactus]

I've had this from time to time.  It's possible that the preferences file is stored on a network share so the file is struggling to be accessed, but the more likely explanation is that there's some gone wrong with the file.

Either way, the first approach to solve this is to reset / trash your preferences file.  This page talks you through it:

https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after....

[nishu_kush]

If resetting the preferences doesn't work, make sure to update your GPU driver. It has helped users in such cases.

Let us know the outcome.

Thanks,

Nishu