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After Effect Playback Crash

New Here ,
Feb 16, 2018 Feb 16, 2018

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Hello

I recently download latest version of AE on my computer but when i try to play (preview) any video any file it crash

I'd like to buy a subscription but need to solve that issue before buying unstable product

My system

I9 7980XE

2 1080TI SLI

Win 8.1

All drivers up to date and i am using demo version from website.

PS I Media Encoder works just fine and any adjustments in AE or even scrolling through time line works but as soon as i hit play it crash

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Community Expert ,
Feb 16, 2018 Feb 16, 2018

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LATEST

Try deleting preferences and let it to default state:

When you click in application icon to run it, immediately press Shft + Alt + Cmd in Mac or Shft + Alt + Ctrl in Windows. This resolves a lot of issues like yours.

Regards!

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