After Effect v23.0 Tela verde aparecendo aleatoriamente a alguns dias

[Anderson5CA8]

Bom dia, estou usando After Effects a mais de um ano e esse problema começou esses dias do nada. Toda vez que estou vendo prévia no After Effects aparece aleatoriamente uns bugs gráficos que a tela inteira fica verde e sem som. Única forma de arrumar isso é dando "Purge" na memória e em seguida reiniciando o programa, mas toda alteração que faço no vídeo causa novamente de forma aleatória ... alguma solução? Reinstalo o After Effects?? Já limpei cache e cache de disco também.

[Anderson5CA8]

Piorou, agora to com um vídeo que nem limpando o cache e a memória resolve. Estou só com o After Effects aberto ...

[nishu_kush · Accepted solution]

Hi Anderson,

Thanks for writing in.

Does it happen with a particular type of footage or all of them? Are you on Windows or macOS? Please try the following:

1. Go to After Effects Preferences > Import > uncheck "Enable hardware accelerated decoding (requires restart)".
2. Go to Edit > Purge > All Memory & Disk Cache.

Let us know how it goes.

Moving this thread from Bugs to Discussions for troubleshooting.

Thanks,

Nishu

[Anderson5CA8]

Hello. I am using Windows 11 Professional, I do a variety of videos related to games and bit of other stuff, but it seem to be totally random. I tried these steps and it seem to be working normally for now, I will give a little more tests as soon I get more material to edit but so far it seem fixed. Maybe it was a bug related to Nvidia's latest driver?

[碩宏29149722idkf]

This method perfectly solved the problem I encountered with the video not displaying. Thank you.