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After Effect will not work

New Here ,
Mar 12, 2021 Mar 12, 2021

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Hi guys

 

My AE doesn't open. When I installed the new version (18.0) it simply didn't boot.

I've also tried to reinstall the old version (17.7) and this version doesn't open aswell now.

I've also updated my GPU, Windows, and everything that is updateable

 

So I basiclly cannot use the program now.

 

What can I do? 

Best regards

Michelle 

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Adobe Employee ,
Mar 12, 2021 Mar 12, 2021

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Hey Michelle,

 

Sorry to hear that you're unable to open After Effects 18.0 and 17.7.

  • What happens exactly when you try to launch After Effects?
  • Do you see the splash screen?
  • Does After Effects freeze or crash?
  • Which GPU is installed on your machine? Can you provide detailed system specs?

 

Thanks,

Rameez

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New Here ,
Mar 12, 2021 Mar 12, 2021

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Hi Rameez

 

I see the splash screen, and then i freezes on "obtaining requierd components" 
after many minutes of waiting, the splash screen crashes...

GPU is a 1080ti Strix, Intel i7-8700k and "64gb of dddr4 2133Mhz ram"
Hope this is usefull.

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Adobe Employee ,
Apr 12, 2021 Apr 12, 2021

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Sorry for my late response, Michelle.

If you're still running into this, please try disabling your anti-virus software.

 

Thanks,

Rameez

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