After Effects 2015 won't preview in real time after El Capitan update.

[AMAX]

Hello,

Has anyone experienced the following issue and found a solution for it?

Right after Update to El Capitan 10.11 the After Effects 2015 stopped ram previewing in real time.

No matter what i do it won’t work.

I have a latest MAC Pro 2.7 GHz 12-Core with 64GB ram.

The AE 2014 still works though.

[NorbertmMikolajczyk]

If you have subscription you can simply install previous version from the Creative Cloud App. Just click on the previous versions in the window.

[Trackavelic]

@rick gerard

It's not about the comp size or frame rate at all. Here is my config : Imac 5k 27" end of 2015, 4GHz Core i7, 32 go DDR3 1867 Mhz, AMD Radeon R9 M395X 4 go. Even with this if i had a simple video, nothing on it, it cannot play normally.

It's only about CC2015 on Mac Os El Capitan. CC2014 works but why do i have to pay the full price for a previous version, is it normal? When you buy a 2015's car, you don't want the previous version but what you pay for.

[jnicklo]

Having the same issues with 13.5 and 13.6. Very simple animations in a 1080p comp. I've tried everything I could think of to get this to preview realtime. It's very frustrating.

iMac (Retina 5K, 27-inch, Late 2015)

Processor: 4 GHz Intel Core i7

Memory: 32 GB 1867 MHz DDR3

Disk: 500GB SSD

GPU: AMD Radeon R9 M395X 4096 MB

OS X El Capitan 10.11.1

I tested it on another machine in the office. An older (2011) iMac running AE 2015 with Yosemite and the comp previewed perfectly. Unfortunately, since this iMac shipped with El Capitan, I do not think that downgrading is an option. Please help Adobe.

[infernoadmin]

Same issue here. iMac 5K Retina with El Capitan 10.11.1. Latest version of after effects 13.6. Regardless of how simple the comp is, it will not playback or preview without stuttering, unless i hide the timeline. hitting the tilde ~ key allows me to solo out the main window and the preview works. But the update designed to fix the terrible preview system recently introduced did not fix the problem.

[mucke85]

We really need an update on this. Asap.

[coastalmedia]

mucke85 wrote:

We really need an update on this. Asap.

Adobe's already been paid. Why would they give a rats if it's broken and frustrating people?

Subscription model is a joke for the consumer, the best thing since sliced bread for Adobe.

"Does this update work?"

"Nah"

"Who cares! We already got paid! hahahah" Adobe said, and they chuckled the entire way to the bank...

[NorbertmMikolajczyk]

Yeah, that's exactly why I canceled the subscription, it's a joke and no real benefits, no real pro functions like Element3d by VideoCopilot. Only some trashy libraries for beginners... I'm back on CS6.

[koralfx2]

Unfortunately, tilde key works only on a single monitor. I have timline window on second monitor.

[Jake_Bastian]

This isn't a real fix for dual monitors but it's a workaround that is saving me time right now.  I precompose my main timeline and put it in another composition that has several seconds extra at the end.  Set your in and out points for the render to only play what you need and then shift the timeline so you can't see the playhead.  RAM preview should play real time even on dual displays.  Moving my mouse will cause it to stutter so you can't work while you watch the preview.  But that's good enough for me until Adobe actually fixes the problem.

[koralfx2]

Every time before preview I reduce the size of the timeline window to a minimum. I only see the green line (cache line).

For me it is a faster way.

[jnicklo]

I just wanted to follow up and say that I've tested the exact same AEP file on my machine at home. Very similar setup to my machine at work — the entire timeline plays through in real time so it's looking like the issue is mixing El Capitan + AE 2015. The two just don't want to play nice...

iMac (Retina 5K, 27-inch, Late 2014)

Processor: 4 GHz Intel Core i7

Memory: 32 GB 1867 MHz DDR3

Disk: 250GB SSD

GPU: AMD Radeon R9 M290X 2048 MB

OS X Yosemite 10.10.5 (14F1021)

Again, After Effects CC 2015 works perfectly on THIS machine but on my iMac at work running El Crapitan, it does not.

[mucke85]

El Capitan 10.11.2 is out. Will it fix the problem?

[elbagly]

Just checked and it doesn't

[Mass43]

Same here : When the timeline isn't visible, playback is realtime again.

[mucke85]

Same here, thats n ridiculous Bug and i can't believe that no one in the Adobe Team tested this before the release.

[stevem81309957]

Thank you worked for me too, any news on a update to fix this?

[Szalam]

stevem81309957 wrote:

Thank you worked for me too, any news on a update to fix this?

Yes! You can help test the After Effects CC 2015 (13.7.1) patch update which fixes this bug

[naldeau49]

does this patch address the broken multi-processing issue? when rendering on my machine with the current version of AFX the system activity monitor shows the cpu user load never gets above %18. rendering is painfully slow, really hope they have fixed that too, it's also been broken for months.

[Dave_LaRonde]

Don't hold your breath for multiprocessing.  Adobe's doing a massive rewrite of very basic AE code to make things faster.  They're not finished yet, and there's no timetable for finishing stated yet.

If you want multiprocessing, install AE CC 2014.  You can get it.  And AE CC 2015 project files open in it.

[Szalam]

naldeau49 wrote:

does this patch address the broken multi-processing issue? when rendering on my machine with the current version of AFX the system activity monitor shows the cpu user load never gets above %18. rendering is painfully slow, really hope they have fixed that too, it's also been broken for months.

Dave is right; multiprocessing isn't broken - it's flat-out not present.

See this page for some more info: features not available in After Effects CC 2015 (13.7)

The latest official word I've heard is:

Render Multiple Frames Simultaneously is probably not returning in its previous form: there are more efficient ways to use multiple cores, and we're investigating what the best solution is for future versions.

We can all agree that the old multiprocessing was buggy and didn't always work (the wrong effect or expression would disable it), so I'm glad they're replacing it with something better, but it's taking a while to do it!

As Dave says, you can open CC 2015 files in CC 2014 with no problem. That's what I do. I work in CC 2015 because it's faster to work with and then render in CC 2014 because it's faster to render.

[infernoadmin]

crickets... crickets...

[einavdebar]

I'm having same issues and surely cant wait for spring update. it has to be fixed A.S.A.P.!!!

[mucke85]

At the moment you can fix the problem with moving the "ram-preview-area" out of the visible timeline.

[elbagly]

This was mentioned in earlier posts here and other discussions but its not a "fix" and you can't really work hiding on/off the timeline when previewing stuff..

[rowlkr]

I am on 10.9.5, AECC2015 13.6 and have been completely unable to use any version of AE after CC2014 because it REFUSES to play back previews at the real-time frame rate.  However: one small discovery: close vectorscope/waveform-monitor during preview playback and real-time frame-rate is much more often possible. This step of closing/hiding/disabling windows, CTI's and whatever was never necessary before and is a time-waster but it does allow you to work.