Running After Effects 2021 (18.2.0) on Windows. Program runs well. When I quit, it takes a long, long time to close out the program. Oftern I'll use Task Manager to quit. This behavious seems to have started within the last two updates.
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Can you please share your system info? Like OS and version, CPU, RAM, GPU vRAM, Pr version? Thanks. Also a screen grab of your issue will be helpful.
Here is my system information:
Windows 10 Pro
OS build 19042.985
Processor Intel(R) Core(TM) i7-6950X CPU @ 3.00GHz 3.00 GHz
Installed RAM 64.0 GB (63.8 GB usable)
System has 3 x GeForce GTX 1080 w 8GB vRAM
I'm also having this issue. It takes forever to close. Sometimes it crashes. It definitely started in the last couple of updates.
Edition Windows 10 Pro
Installed on 16/11/2020
OS build 19042.1052
Experience Windows Feature Experience Pack 120.2212.2020.0
After Effects v18.2.1
AMD Ryzen 9 5900X 12-Core Processor 3.70 GHz
GeForce GTX 1080TI
Hi to everybody. I'm experiencing this issue in 18.2.1 too. My specs:
Windows 10 Professional
Intel Xeon E5-2620 v4
Asus X99-M WS
64GB INASTALLED RAM
Sorry for your issue. We can get this checked.
What's the version of GPU driver that's installed? Is it happening with the latest driver as well? Also, would you mind testing After Effects in a new user account.
Looking forward to your response.
Long long hang time on quit here also.
AMD Ryzen 9 3950x
NVidia GeForce RTX 2070 super (2)
Driver version: 18.104.22.16868
I've effectively tested in a new user account, which is to say, in my main user account I deleted the two After Effects folders from User\Documents and User\AppData\Roaming\Adobe. So it was running clean, but it still hung on quit.
Same issues here in the last 2 weeks. Not sure what changed but possibly a windows update.
3090 / Driver 511.23
Win 10 Pro 21H2 19044.1586