After Effects 2022 stuck at loading screen

New Here ,
Apr 13, 2022 Apr 13, 2022

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Hi everyone,
After much contemplation, I finally bought Creative Cloud License, and installed After Effects, and it's not working!

 

At first, installed version 22.3 (Apple silicon), installs perfectly, but software stuck at loading screen.
Mac tells me to close unresponsive app.
On doing so, I receive a crash report, which I send to Adobe (I will attach it here)

On second attempt, I uninstalled this version and installed ver 22.2.1 (probably Intel) and it's the same again.

 

I'm using M1 Macbook Air, 16GB RAM, with macOS Monterey 12.3.1.

 

Please suggest what I should do?
Help please! :'(

TOPICS
Crash , Error or problem , FAQ , Freeze or hang

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Adobe Community Professional ,
Apr 13, 2022 Apr 13, 2022

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Funny that actually the crash reporter itself is the cause of the crash. this often indicates a problem with network connections and/ or the temporary folders used to store the reports, so start by checking these things. If you use a mobile connection or WLAN, try a cable-based connection, turn off VPN software and all that. Also check your Users/Adobe folder and the sub-folders for the correct permissions.

 

Mylenium

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New Here ,
Apr 13, 2022 Apr 13, 2022

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Hey!
Thanks for the response!

I disagree that connection is a problem, I am using WiFi, and always have a steady connection.


I'm on Mac system, will you please advice how to update on the permissions?

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Adobe Employee ,
Apr 13, 2022 Apr 13, 2022

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Hi subhradips91804547,

 

It's not the connection speed but the connection itself. If possible connect your computer using a cable instead of wifi or disconnect your computer from the network for testing. Remove if you have applied any network proxies.

Here's how you can change the permissions: https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html

If nothing helps, please share the crash report from the 22.3 version so that I can get that translated. Engineers would be more interested in looking at a report from the latest version.

Let us know how it goes.

 

Thanks,

Nishu

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Community Beginner ,
Apr 18, 2022 Apr 18, 2022

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Hello, same error for me. I use MacBook pro M1Max, I was middle of a job, and the client wants me to deliver the final product, but guess what, AE does not work. Every time I tell myself 'Do not update, wait for a while, .. ' but then 'common this is Adobe, I mean I am sure they tested the final version'. But every time I am mistaken. Do not offense, but this time Adobe put me in a veeery tough situation. 

 

Could you please look at the report? Thank you for your help.

 

Özge 

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Community Beginner ,
Apr 26, 2022 Apr 26, 2022

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Nothing? No answer! Good. 

That night, a technical support specialist from Adobe just tried to figure out what was going on. He said ''something'' must be caused a critical install file to be corrupt. ?? After 2 hours, he decided to delete all my folders related to adobe, all of it, because uninstalling and reinstalling did not work. After that, he opened a root account. First there, we installed and then to my account installed a brand new AE, of course completely empty. I mean, I lost all of my extensions, set-ups, all of it. Ok, I was glad that AE was finally working, so it did not matter that I was sitting and making all the arrangements from scratch for an hour. (He said that ''something'' must have been the cause for corruption on a critical install file ??!)

 

And AGAIN, today, my AE is not working. Really I will not deal with it anymore. If something does not work, let it be the way it is. Just do not touch it. We are professionals. If we can not work with the software that we PAY FOR, then who will cover our losses ?!

 

Now, if you'll excuse me, I have work to do. I will delete all the Adobe files from my computer, install them all from scratch and finish my current project with AE. After that, I will probably end my relationship with Adobe. 

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