• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
16

After Effects 2023 green preview with H.264 files

Community Beginner ,
Nov 05, 2022 Nov 05, 2022

Copy link to clipboard

Copied

Hi, what the h*** is going on with AE 23? Since I have the latest version I have problem with h264 files. All project files converted to newest verision doesn't read h264 format. Only files what I've created in AE 23 are good. What about my all projects created before?! I removed user preferences, uinstalled and installed few times AE and encoder, and the problem is still there. I wasted a lot of time.

 

[NOTE: The title of this discussion has been changed by the moderator to include version number]

TOPICS
Crash , Import and export , Preview , Resources , User interface or workspaces

Views

69.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Beginner , Dec 09, 2022 Dec 09, 2022

I updated yesterday and it's working for me so far. Will update here if I run into any issues. Thank you everyone!

Votes

Translate

Translate
Jan 09, 2023 Jan 09, 2023

Hi all,


This issue has been fixed via Nvidia driver update version 527.56 and later. We recommend installing the Studio version of the driver.

 

Best,

Rameez

Votes

Translate

Translate
replies 173 Replies 173
Community Expert ,
Nov 22, 2022 Nov 22, 2022

Copy link to clipboard

Copied

I would try to use the latest driver. If something wrong happens with the latest version, I downgrade one version and replace it.

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Nov 28, 2022 Nov 28, 2022

Copy link to clipboard

Copied

Hi @Petr Holusa,

 

Yes, please install Nvidia driver version 517.40 and let us know if that resolves your issue.

 

Thanks,

Rameez

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 21, 2022 Nov 21, 2022

Copy link to clipboard

Copied

Versão do aplicativo -After Effects 2023

Windows 10 -  i7-3770T - GTX 1660 - 32gb Ram - SSD 1gb

Tanto no preview quanto na hora de exportar pelo Media Encoder tem aparecido frames em cores verdes, bem como um "embaralhamento" dos frames.
Coisa que nas versões anteriores não ocorria.
Para resolver o problema por enquanto voltei a usar a versão 2021 que ainda estava instalada no meu computador. Nessa versão não há problema algum.
Drivers da placa de vídeo estão atualizadas e cache limpo.

No aguardo, obrigado.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Nov 21, 2022 Nov 21, 2022

Copy link to clipboard

Copied

Turn off hardware accelerated footage decoding in the preferences --> Import section.

 

Mylenium

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 22, 2022 Nov 22, 2022

Copy link to clipboard

Copied

Thanks Mylenium, much better now!!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 30, 2022 Nov 30, 2022

Copy link to clipboard

Copied

oh, I'm not the only one...

Strangy it works in the Beta. So, it's no driver issue?

nvidia 526.98

Ae up to date

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 30, 2022 Nov 30, 2022

Copy link to clipboard

Copied

My current workaround is to use Media Encoder to convert the H.264 files into Quicktime Apple ProRes 422 files. In projects already in progress, I replace footage (Ctrl + H in Project panel) with the new .MOV ProRes 422 export.

 

Super annoying and frustrating, but I have to get stuff done. Hope this helps.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 30, 2022 Nov 30, 2022

Copy link to clipboard

Copied

I did everything Rameez_Khan said,

 

- Go to Preferences > Import

- Deselect "Enable hardware accelerated decoding" under Video Footage

- Then go to Preferences > Media & Disk Cache

- Click "Empty Disk Cache" and "Clean Database & Cache"

- Relaunch After Effects and import the files again

 

Changed the project settings to GPU and it worked.

And when the green screen comes back, I purge it and it works.
I hope I was able to help.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 30, 2022 Nov 30, 2022

Copy link to clipboard

Copied

Also experienced this A LOT of times already and it's so annoying.

 

My workaround is this:

Before rendering, Uncheck the "Cache Frames When Idle" or Alt + Shift+ I under Composition > Preview.
Empty Disk Cache and Clean Database & Cache.

Then render. This works on my end.

Office5EDE_0-1669867358735.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Dec 01, 2022 Dec 01, 2022

Copy link to clipboard

Copied

Can anyone suggest a workaround for this huge and basic bug? So far having issues with h264 and avid codecs. will play sometimes, not others. blank green screen with dots (AND STOP FORCING ME TO ADD TOPIC TAGS)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 01, 2022 Dec 01, 2022

Copy link to clipboard

Copied

Turn off hardware accelerated decoding in the Import preference section.

 

Mylenium

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Dec 01, 2022 Dec 01, 2022

Copy link to clipboard

Copied

First thing I did. Good to see you again Sir (if only we still had error codes!)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Dec 01, 2022 Dec 01, 2022

Copy link to clipboard

Copied

Won't even play the mp4 that it renders itself now. Oh dear

 AE23_quicktimeBUG.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Dec 01, 2022 Dec 01, 2022

Copy link to clipboard

Copied

suspect it is a windows thing, but they play OK in Premiere

Windows 22621.900

latest Adobe Update / latest nvidia 4090 studio driver...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 01, 2022 Dec 01, 2022

Copy link to clipboard

Copied

Hi tristansummers,

 

Sorry for your issue.

Installing the Nvidia driver version 517.40 is helping a lot of users. You can give that a try.

Merging this thread with the main thread.

Let us know how it goes.

 

Thanks,

Nishu

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 01, 2022 Dec 01, 2022

Copy link to clipboard

Copied

I'm having the same issue. I've disabled hardware accelation in After Effects, purged, and restarted several times. I'm running a 4090 FE. The 517.40 driver is not available for 40 series graphics cards. I've tried several drivers including the one released today (12/1) with no luck. Still looking for a work around. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 01, 2022 Dec 01, 2022

Copy link to clipboard

Copied

Could you try version  522.25 released on October 12, 2022? If that doesn't work, go to After Effects Preferences > Import > disable Hardware Acceleration and clear media cache (Edit > Purge > All Media & Disk Cache).

Report back.

 

Thanks,

Nishu

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 05, 2022 Dec 05, 2022

Copy link to clipboard

Copied

Use 522.30. I 'm also using 4090. I install 522.30 then everything goes fine again.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 19, 2022 Nov 19, 2022

Copy link to clipboard

Copied

bonsoir,

Tout marchait bien jusqu'à ce que je fasses la mise à jour d'un pilote nvidia.

Maintenant sur after, mes vidéos que j'importe son illisible et verte. Je ne vois rien alors que si je prend mon lecteur, ras. Seulement problème sur after.

Pourquoi ?

Merci

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Nov 20, 2022 Nov 20, 2022

Copy link to clipboard

Copied

Turn of the hardware-accelerated decoding in the preferences under Import. Anything more would require proper system info and so on, none of which you have provided.

 

Mylenium

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 20, 2022 Nov 20, 2022

Copy link to clipboard

Copied

Merci.

J'ai traduit et je vais regardé dans les préférences d'importation si je trouve l'activation.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 20, 2022 Nov 20, 2022

Copy link to clipboard

Copied

 ça ne marche toujours pas alors 

1668935439023791358245988120463.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 30, 2022 Nov 30, 2022

Copy link to clipboard

Copied

J'ai le même problème, du coup j'ai réinstallé l'ancienne version

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 01, 2022 Dec 01, 2022

Copy link to clipboard

Copied

Moving this thread to the main discussion, which has more details on this issue.

@Stephane27221071edvq  & @Guillaume273777115tgb, please check out the pinned comment.

 

Thanks,

Nishu

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Dec 02, 2022 Dec 02, 2022

Copy link to clipboard

Copied

Thanks Mylenium etc. for help and the merge. Will the 4090 run on 517.40? Assume if you put 1080 and Studio into the nvidia search you can get it but that is a very very old driver. Is it better to go back to AE22?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines