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After effects 2024
Windows 11
I was just opening After effects and all of a sudden it pops up a window saying something about project files error, and then somewhere in the text it said .old or something. It then closed and I reopened it and all of a sudden, my preferences reset to default, the color UI is back to normal, my shortcuts are gone, and my recent project file is broken, "cannot read."
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Also my composition presets are gone as well, as my scripts.
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Hi @MockXXI,
Sorry to hear you've encountered this issue, thank you for reporting it.
This error generally means some corruption was found in your preferences, so they were renamed to have ".old" at the end and new preferences were created in their place. This is why the application settings are back to default.
Tagging @nishu_kush and moving this thread to Discussions for troubleshooting.
- John, After Effects Engineering Team