After Effects 22.6 - "Empty Disk Cache" greyed out, can't manually clear

New Here ,
Sep 01, 2022 Sep 01, 2022

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Hi all, I have been trying to solve this issue for days now and I cannot find ANY soultion no matter where I look.

 

I am trying to empty the disk cache on After Effects, however the option is totally greyed out. I cannot click it, and when I try to clear it manually it has no effect. I have verified that it's the correct folder, as it's the one that's displayed in the disk cache preferences. I've tried everything and I am incredibly frustrated, as this affecting the storage on my computer as a whole, not just AE.

 

Any help is appreciated. Thanks.

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Error or problem , Freeze or hang , Performance , Resources

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Community Expert ,
Sep 01, 2022 Sep 01, 2022

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Did you try to reset the preferences?

 

https://helpx.adobe.com/after-effects/using/preferences.html

 

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Community Expert ,
Sep 01, 2022 Sep 01, 2022

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When the button is grayed out, it means the disk cache is already empty. Create a comp, all a layer, run a preview, then open Preferences/Media and Disk Cache again, and you should be able to empty the cache.

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New Here ,
Sep 01, 2022 Sep 01, 2022

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I still get a message when launching after effects that the disk cache is full, though...

 

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Community Expert ,
Sep 01, 2022 Sep 01, 2022

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The message probably says that you do not have enough disk space for the selected cache size. Try changing the 22 GB to 18 or 16, or try freeing up four or more GB on your boot drive, or use an external drive for your disk cache. 

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