After Effects 23.4 Windows 11 Issue

[agile_thinking98A4]

Hello!
I am having trouble using After Effects on Windows 11 since version 23.1 . The problem is not present in versions 23.0 and earlier.

The problem is a continuous unresponsive state by After Effects ( white screen and loading wheel ) whenever I open any item in the "File, Edit, Composition...." menu.

The problem occurs not immediately after opening After Effects but after a few minutes of use or after opening another window of any other application ( browser, explorer...)

a clarification: only After Effects is unresponsive, not the whole system. Opening the resource monitor, nothing seems to be at peak utilization when the problem occurs.

My configuration is as follows:

Adobe After Effects 23.4
Windows 11 Pro 22H2 ( Update KB5026372 )
AMD Ryzen 9 5900X
64.0 GB DDR4 3200Mhz
Rtx 3090 - Driver 528.49
Storage 2xM2 + 4xSSD + 2xHD

Solutions tried without results:

Clean reinstallation Creative Cloud suite.
Update video drive.
Clean cache and delete Preference.
Disabled Hardware accelerator

Really hope that the problem can be solved.
Thanks for the help!

[jenkmeister]

Can you see if turning off your Character Panel helps with this menu issue? We've had a few reports of this being a "fix" while we figure out what's going on.

[agile_thinking98A4]

Hey, thanks for your answer.
I tried, but seems not working. 
I don't know whether it depends on the fact that the font properties are now also in the new "Properties" panel

[jenkmeister]

The bug we've seen reported seemed very specific to the Character Panel. 

Next thing I'd do is try AE's new Safe Mode. Head to Preferences -> Startup & Repair -> Start in Safe Mode. This will restart AE and temporarily use default preferences. See if the application hang continues when in Safe mode.

[agile_thinking98A4 · Accepted solution]

Thank you for your response.

It seems that the solution was to undock the Character Panel and restart After Effects.

Now it seems to be working.

Hopefully (:

[nishu_kush]

Glad to hear that you were able to find the real cause. This is a known issue. The engineers are working on a fix. Sorry for the trouble.

Feel free to reach out if there are any other questions.

Thanks,

Nishu