After Effects can't continue: An unexpected error has occurred and After Effects will now shutdown.

[helpmepleaseplease1]

I have restarted my laptop. I have uninstalled and reinstalled. I keep on receiving the same message. It is not an issue with permissions as I am the only user on my computer. I also know AE is included in my Adobe Plan. Please help!

[PaulUu]

Are you on MacOS 14.x?

If so, please see the "Known issues with After Effects 23.6 and 24.0 on macOS Sonoma" section here:

https://helpx.adobe.com/after-effects/kb/known-issues-after-effects.html

Also, this should be fully resolved in our forthcoming release.

[helpmepleaseplease1]

Yes, I am. When will the next release be?

[jenkmeister]

If you're able to, can you install the AE Beta, available in the CCD app, and see if the issue continues. We have just put out build 24.2x27 which contains a fix for what we think this issue is (you're not the first to hit it).

Otherwise if you can't install the Beta, please go into your \Users\{username}\Library\Preferences folder and delete the com.Adobe.After Effects.plist and com.Adobe.After Effects.24.0.plist file and start AE up again.

[nishu_kush]

Hope the suggestion above helped.

Feel free to reach out. Moving this thread from Bugs to Discussions for now.

Thanks,

Nishu