After Effects cc 2017.2 crashes Windows 7

[RamaP192]

Hi,

I just installed After Effects cc v2017.2 on my computer and tried drag assets into the composition window. I would then get an error message to this effect:

After Effects error: Crash in progress. Last logged message was: <2068> <Bee_Misc tasks> <5> Set Artisan Task: Classic 3D

I've been dying to use AE for years. The company that I work for has graciously given us access to the entire Suite. Now, I can't even use it. I would be very grateful if someone can help resolve this problem.

Thanks in advance.

This is my computer info:

[RobShultz]

What kind of assets are you trying to drag in? Does AE crash if you try dragging them in to the Project Panel?

[RamaP192]

Hi,

There are only 3 assets that I've tried to put into the Composition panel:

1. an MP3 file 2. an MP4 video file and 3. a PSD logo. I went out and

bought the Adobe After Effects CC Classroom in a Book (2017 release) and

downloaded the asset files from their website. Simple files, not too big or

anything. I'm very determined to make stuff with AE but can't even get off

the ground. It's hard to believe that Adobe isn't aware of this. Needless

to say I'm very frustrated!

Thanks,

Rama

[RobShultz · Accepted solution]

Try dragging them in to the project panel and see if you have a different result.

[RamaP192]

I've tried that too but it still crashed...

[Szalam]

Can you import them into After Effects using the Import command?

[Kevin-Monahan]

Hi ramap,

Sorry for this issue. Did you ever find a solution? Please let us know if our experts’ advice helped you or if you still need help.

Thanks,

Kevin

[RamaP192]

Hi Kevin,

Yes, Rob Shultz has correctly identified the solution. Thank you, everyone!