after Effects CC2019 Crashing upon launch intermittently, "scripting" error

[michaelg919]

The Crash occurs after the splash screen. I get messages about offending items in the script startup folder. When I remove those items it runs down the line from one to the other until I get a "can not produce timestamp" error. Then it says illegal command sequence and crashes. Occasionally, when I remove these items AE will start successfully and I am able to work. A couple of times it's worked with no intervention as well.

I've checked for updates, rebooted, and removed offending files before launching.

1.

2.

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4. items noted in the crash report:

System Specs:

Windows 10 Pro (Up to date as of 11.25.18)

Asus STRIX GTX 1080

Geforce Driver version 416.94 (11.13.18)

i7-3930K CPU 3.2GHz

60Gb Ram

After Effects CC2019 v16.0

Many thanks for your help!

[ToolfarmJP]

Hello,

Would you try to reset your current parameters to default?

Reset preferences

To restore the default preference settings, press and hold the following keys while the application is starting.

• Ctrl+Alt+Shift (Windows)
• Command+Option+Shift (Mac OS)

Setting preferences in After Effects

[michaelg919]

Hey ToolfarmJP,

Thanks for your response! I just tried resetting preferences and the issue persists.

[michaelg919]

An update: I updated my Nvidia driver to 417.01 (11.26.18), rebooted my machine, and the problem persists.

At this point, I think it may be crashing 100% of the time.

[ToolfarmJP]

Hello,

Would you try to uninstall  After Effects, using CC Cleaner? You install it again.

Use the Creative Cloud Cleaner Tool to solve installation problems

[michaelg919]

I used The CC Cleaner tool to uninstall and rebooted and the problem still persists. It down versioned all of the other installations as well.

[michaelg919]

Edit:

• I uninstalled all of the Adobe Applications via the desktop app.

• Rebooted machine

• I used the CC Cleaner tool to remove 1. 'ALL', then 8. 'Clean All' to remove from my PC.

• After Rebooting and reinstalling the latest version of After Effects only the problem still persists.

At this point, I'm completely out of options. Please help!

[michaelg919]

So I learned the Adobe cleaner, clean 'all' wasn't actually removing the problematic program files even after uninstalling via cc desktop app  I had todelete them manually in Windows explorer after running cleaner before reinstalling.

Now it appears to launch expected, only I haven't installed any 3rd plugins or scripts yet.

[micheles71799324]

Same issue for me!!! Same issue for many users.. I have reverted to CC2018...

[sinatheory]

I had the same issue

I installed a script earlier and forgot to run AE in administrator mode and I got the same error

try to run it in administrator, it may works