after Effects CC2019 Crashing upon launch intermittently, "scripting" error

Forum|Forum|7 years ago
November 26, 2018
5 replies
2487 views

The Crash occurs after the splash screen. I get messages about offending items in the script startup folder. When I remove those items it runs down the line from one to the other until I get a "can not produce timestamp" error. Then it says illegal command sequence and crashes. Occasionally, when I remove these items AE will start successfully and I am able to work. A couple of times it's worked with no intervention as well.

I've checked for updates, rebooted, and removed offending files before launching.

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4. items noted in the crash report:

System Specs:

Windows 10 Pro (Up to date as of 11.25.18)

Asus STRIX GTX 1080

Geforce Driver version 416.94 (11.13.18)

i7-3930K CPU 3.2GHz

60Gb Ram

After Effects CC2019 v16.0

Many thanks for your help!

This topic has been closed for replies.

sinatheory

Participant

I had the same issue

I installed a script earlier and forgot to run AE in administrator mode and I got the same error

try to run it in administrator, it may works

M

micheles71799324

Known Participant

Same issue for me!!! Same issue for many users.. I have reverted to CC2018...

M

michaelg919Author

Inspiring

So I learned the Adobe cleaner, clean 'all' wasn't actually removing the problematic program files even after uninstalling via cc desktop app I had todelete them manually in Windows explorer after running cleaner before reinstalling.

Now it appears to launch expected, only I haven't installed any 3rd plugins or scripts yet.