After Effects error: Crash in progress. GPU Sniffer crashes, prog won't start

[JamesJewhurst]

Hello Adobe Forums!!! First timer here posting, have been using Adobe products for years. First real issue I couldn't solve with a few quick Google searches. So here is my issue:

I start up Adobe After Effects and get this almost instantly-

When I click ok I get this:

When I click ok here, I get this:

My computer specs are as follows:

I7 - 2670QM 2.2ghz - Asus ROG G74s

12GB Ram

nVidia GEFORCE GTX 560M 3GB

I never had an issue until yesterday. Granted, I haven't started the program up in a few weeks, so it could have started earlier. Anyway, I got into an online chat with Adobe with a rep named Devendra, and they had me roll back graphic drivers, still failed. They had me delete the 11.0 file in AE, still failed. I killed the firewall, still failed.  I uninstalled and reinstalled, still failed. Not sure what else to do.

The only thing I have installed lately is a WACOM tablet, but I have had it installed before with no issue.

I don't know if AE has a crash log, if you can tell me where it is, I will post it here also. Thanks!

[Szalam]

What version of CS6 are you running? If it's anything earlier than 11.0.2, update it and see what happens.

[JamesJewhurst]

Yes I am currently updated to the latest 11.0.2 version. Still fails to open

[Mylenium]

Provide the system crash details:

Working with your Operating System’s Tools

Mylenium

[JamesJewhurst]

Not sure if I'm looking in the right spot

Log Name:      System

Source:        Service Control Manager

Date:          7/17/2013 12:12:53 PM

Event ID:      7036

Task Category: None

Level:         Information

Keywords:      Classic

User:          N/A

Computer:      Jack-PC

Description:

The Multimedia Class Scheduler service entered the running state.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

    <EventID Qualifiers="16384">7036</EventID>

    <Version>0</Version>

    <Level>4</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8080000000000000</Keywords>

    <TimeCreated SystemTime="2013-07-17T16:12:53.864269500Z" />

    <EventRecordID>130835</EventRecordID>

    <Correlation />

    <Execution ProcessID="708" ThreadID="5568" />

    <Channel>System</Channel>

    <Computer>Jack-PC</Computer>

    <Security />

  </System>

  <EventData>

    <Data Name="param1">Multimedia Class Scheduler</Data>

    <Data Name="param2">running</Data>

    <Binary>4D004D004300530053002F0034000000</Binary>

  </EventData>

</Event>

[JamesJewhurst]

The links are great guys, but can we get a little more concise where I need to look. I am unfamiliar with Event viewer and such. I pasted some info, but not sure if its the right info.

[Mylenium]

You need to paste an actual crash entry (the ones with the red X symbol) that is related to After Effects.

Mylenium

[JamesJewhurst]

Ahhh thank you, ok I think I have it here:

Log Name:      Application

Source:        Application Error

Date:          7/17/2013 12:13:02 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Jack-PC

Description:

Faulting application name: AfterFX.exe, version: 11.0.2.12, time stamp: 0x505998cf

Faulting module name: nvwgf2umx.dll, version: 9.18.13.2049, time stamp: 0x51c41043

Exception code: 0xc0000005

Fault offset: 0x0000000000144a1b

Faulting process id: 0x2ba4

Faulting application start time: 0x01ce83087a7fd9b7

Faulting application path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\AfterFX.exe

Faulting module path: C:\Windows\system32\nvwgf2umx.dll

Report Id: c11b1d4c-eefb-11e2-ad6e-5404a6349d80

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2013-07-17T16:13:02.000000000Z" />

    <EventRecordID>31607</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Jack-PC</Computer>

    <Security />

  </System>

  <EventData>

    <Data>AfterFX.exe</Data>

    <Data>11.0.2.12</Data>

    <Data>505998cf</Data>

    <Data>nvwgf2umx.dll</Data>

    <Data>9.18.13.2049</Data>

    <Data>51c41043</Data>

    <Data>c0000005</Data>

    <Data>0000000000144a1b</Data>

    <Data>2ba4</Data>

    <Data>01ce83087a7fd9b7</Data>

    <Data>C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\AfterFX.exe</Data>

    <Data>C:\Windows\system32\nvwgf2umx.dll</Data>

    <Data>c11b1d4c-eefb-11e2-ad6e-5404a6349d80</Data>

  </EventData>

</Event>

[JamesJewhurst]

This one was from 12 seconds earlier, just noticed it:

Log Name:      Application

Source:        Application Error

Date:          7/17/2013 12:12:50 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Jack-PC

Description:

Faulting application name: GPUSniffer.exe, version: 0.0.0.0, time stamp: 0x5059906c

Faulting module name: nvwgf2umx.dll, version: 9.18.13.2049, time stamp: 0x51c41043

Exception code: 0xc0000005

Fault offset: 0x0000000000144a1b

Faulting process id: 0x2324

Faulting application start time: 0x01ce83087adb688e

Faulting application path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\GPUSniffer.exe

Faulting module path: C:\Windows\system32\nvwgf2umx.dll

Report Id: b978cf3e-eefb-11e2-ad6e-5404a6349d80

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2013-07-17T16:12:50.000000000Z" />

    <EventRecordID>31605</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Jack-PC</Computer>

    <Security />

  </System>

  <EventData>

    <Data>GPUSniffer.exe</Data>

    <Data>0.0.0.0</Data>

    <Data>5059906c</Data>

    <Data>nvwgf2umx.dll</Data>

    <Data>9.18.13.2049</Data>

    <Data>51c41043</Data>

    <Data>c0000005</Data>

    <Data>0000000000144a1b</Data>

    <Data>2324</Data>

    <Data>01ce83087adb688e</Data>

    <Data>C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\GPUSniffer.exe</Data>

    <Data>C:\Windows\system32\nvwgf2umx.dll</Data>

    <Data>b978cf3e-eefb-11e2-ad6e-5404a6349d80</Data>

  </EventData>

</Event>

[Mylenium]

That's clearly your graphics driver crashing, but figuring out as to why is still a mystery. Generally one would boot into safe mode/ simplified mode, uninstall the graphics driver completely and then on rebood let Windows Update look for the latest certified one to be installed automatically. and of course do the usual troubleshooting - unplug seconfddary monitors, reset you themes/ appearance, try different screen resolutions, reset any specific configurations that may have been introduced by games or application specific driver settings, reset your color adjustments and look for flakey color profiles... Also uninstall your Wacom stuff and/ or reset its configuration. Perhaps it has created an oversized virtual screen area for drawing and the graphics driver ends up in a balck hole trying to serve it...

Mylenium

[JamesJewhurst]

I tried a couple of those things. Will try the rest when I get off work. Thank you so much for the help! I will report back with my findings!!

[JamesJewhurst]

Ok, I uninstalled the Wacom stuff, no change, still failed. I uninstalled graphics driver, geforce experience and all the nvidia stuff. rebooted, it updated my graphics card and downloaded correct drivers and all. I did not download the geforce experience program and it still fails. i was able to laod it up without any graphics installed other than onboard. As soon as I installed nvidia drivers, it fails....becoming angry. I can't be the only one?

This is the log the latest failure

AfterFX.exe

11.0.2.12

505998cf

nvwgf2umx.dll

9.18.13.2018

518fe665

c0000005

000000000014410b

1890

01ce83367f944e4a

C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\AfterFX.exe

C:\Windows\system32\nvwgf2umx.dll

c775ab35-ef29-11e2-ad78-5404a6349d80

Log Name:      Application

Source:        Application Error

Date:          7/17/2013 5:42:30 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Jack-PC

Description:

Faulting application name: AfterFX.exe, version: 11.0.2.12, time stamp: 0x505998cf

Faulting module name: nvwgf2umx.dll, version: 9.18.13.2018, time stamp: 0x518fe665

Exception code: 0xc0000005

Fault offset: 0x000000000014410b

Faulting process id: 0x1890

Faulting application start time: 0x01ce83367f944e4a

Faulting application path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\AfterFX.exe

Faulting module path: C:\Windows\system32\nvwgf2umx.dll

Report Id: c775ab35-ef29-11e2-ad78-5404a6349d80

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2013-07-17T21:42:30.000000000Z" />

    <EventRecordID>31825</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Jack-PC</Computer>

    <Security />

  </System>

  <EventData>

    <Data>AfterFX.exe</Data>

    <Data>11.0.2.12</Data>

    <Data>505998cf</Data>

    <Data>nvwgf2umx.dll</Data>

    <Data>9.18.13.2018</Data>

    <Data>518fe665</Data>

    <Data>c0000005</Data>

    <Data>000000000014410b</Data>

    <Data>1890</Data>

    <Data>01ce83367f944e4a</Data>

    <Data>C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\AfterFX.exe</Data>

    <Data>C:\Windows\system32\nvwgf2umx.dll</Data>

    <Data>c775ab35-ef29-11e2-ad78-5404a6349d80</Data>

  </EventData>

</Event>

added more info

[JamesJewhurst]

I'll check back tomorrow. Right now I just backed up my hard drive. I have an new SSD here I bought a few weeks back. Just haven't had the time, so this is making that time. that I'm going to put in it, I have a more powerful comp at home with nvidia as well and have no issues. so I think I will start fresh.

[Mylenium]

Onboard intel graphics? You need to turn off those in the BIOS/ EFI or at least in Windows itself.

Mylenium

[JamesJewhurst]

Ha ha, I did. I was just testing at every stage.

Anyways, I installed a new SSD anyway, and reinstalled everything. It works fine now. So thanks to everyone for your help. But from what I can determine, it was nVidia's OpenGL. When I first installed everything my nVidia drivers were on a 311.## install. I left it on that for a while, whilst I installed AFX and a few other programs, essential to the pc running smoothly. It started fine, ran smooth, updated to 11.0.2 and it still worked wonderfully. SO I created a restore point at that time and went ahead and updated the drivers. I did a custom install and selected for graphics driver, audio hd, physx, and 3d something-or-other. I opted out of the GEFORCE Experience gaming optimization program(which is what I think was the original issue to begin with). Once updates were ran, I restarted the pc and once it came back on, I loaded up AFX, I got a fail immediately. This one was different though, it was somthing about OpenGL not being correct and there was an issue loading it. Sorry I could not get a screen shot. But once I clicked ok, it loaded up fine. It loads up fine now when I load it up. Haven't had an issue. So either I got lucky, or the OpenGL was just a warning and it disabled, I don't know. Thanks again, for your help. I've read a lot of Mylenium help threads to get my answers, so thank you.

[Todd_Kopriva]

I've forwarded this thread to some folks here who are looking into some problems with the GPU sniffer crashing.

Just a reminder:

Any time you encounter an issue like this, please submit a bug report here.

[JamesJewhurst]

Will do, thanks

[Rick Gerard]

This is most likely a graphics driver problem. Try starting here: Working with your Operating System’s Tools

[christiank39]

it is just simple if you are using Microsoft Windows 7  Copyright 2009. Install Microsoft Windows Service Pack 1 (SP1). Uninstall your After Effects and install again..boom!! done!!