After Effects Error: Illegal XML character "”in string

New Here ,
Mar 17, 2018 Mar 17, 2018

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Im having this problem when i import any image (png, ai, psd, anything). AE is interpreting the image as offline.

But when i close and open the after effects, the image is there.

Anyone having this same problem and found a solution?

thks !

After Effects Error: Illegal XML character "”in string....

     Screen Shot 2018-03-17 at 7.34.43 PM.png

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correct answers 1 Correct answer

Adobe Employee , Apr 17, 2018 Apr 17, 2018
Hi FredBelchior,Our agents can likely assist you. Go here to reach them: Contact Customer Care Let us know how it goes.Thanks, Kevin

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Adobe Community Professional ,
Mar 18, 2018 Mar 18, 2018

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Start by not storing your stuff on your desktop. Typical Mac nonsense.

Mylenium

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New Here ,
Mar 18, 2018 Mar 18, 2018

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thanks for the tip, but didnt work =/

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Adobe Employee ,
Mar 26, 2018 Mar 26, 2018

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Still struggling with this, fredbelchior? Let us know so we can assist.

Thanks,
Kevin

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New Here ,
Mar 29, 2018 Mar 29, 2018

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Yep, still having the same problem =/

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Adobe Employee ,
Apr 17, 2018 Apr 17, 2018

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Hi FredBelchior,

Our agents can likely assist you. Go here to reach them: Contact Customer Care Let us know how it goes.

Thanks,
Kevin

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New Here ,
May 31, 2018 May 31, 2018

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I'm having this exact same problem. Can't import anything into AE, and receive the same 23:0 message display.

Did you find a solution?

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New Here ,
May 31, 2018 May 31, 2018

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Turns out the error only occurred when trying to import files that existed in the same folder as the project.

Seem to have found a fix though.

Simply renamed the folder the project (and the files) lived in to something else.

I don't know what caused AE to hate that particular folder and it's name.

There was nothing unusual about the characters in it's name. Was working perfectly for weeks until the error suddenly began appearing.

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New Here ,
Apr 29, 2021 Apr 29, 2021

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Thanks, this worked for me. Just had to create a new folder, cut everthing out of the old one, put it in the new one and everything worked again... totally random error

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New Here ,
Jul 20, 2021 Jul 20, 2021

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Just keep hitting return, eventually the error disappears

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New Here ,
Mar 17, 2022 Mar 17, 2022

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This worked for me. By far the quickest solution. I hit "enter" 5 times and it disappeared and my changes immediately propagated.

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