After Effects error: zero denominator in ratio addition 17::16

Community Beginner ,
Aug 01, 2017 Aug 01, 2017

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I'm still a noob when it comes to After Effects, and I have looked everywhere on how to fix this issue. My last resort was asking on here. I don't know what information is needed to figure out the problem, so I'll explain what I can. I have windows 10. This stupid error only started popping up since yesterday, when I tried going onto graph editor to view the speed graph. On both the value and speed graph, the keyframes weren't visible. The one time they were, I only managed to modify one before After Effects crashed. I tried again a few more times, and got the same result. This isn't a problem with importing a composition, just editing the graph. Restarting or uninstalling and reinstalling has not helped. Has anyone else experienced this error? Because for some reason there's no trace of it, where I've looked. This is really frustrating and I want to fix it soon. Please help! Here's a screenshot of the popup I get:

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correct answers 1 Correct answer

Adobe Employee , Sep 11, 2017 Sep 11, 2017
Hi sagesb,Did you do as recommended and transcode your file? You can do so in Media Encoder. Here's some basic steps: https://filmpost.co/2016/09/a-beginners-guide-to-transcoding-with-adobe-media-encoder/ Let us know if you have questions.Thanks,Kevin

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Adobe Community Professional ,
Aug 02, 2017 Aug 02, 2017

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This error can have al lsorts of causes and without better info nobody can really tell you where it is coming from. It's an internal math error, obviously, and can affect anything from decoding the footage to specific functions and effects. Based on your screenshot the only thing thatr comes to mind is trying to re-encode/ transcode your source file in case its streams are damaged. this may avoid the issue then...

Mylenium

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Adobe Employee ,
Aug 15, 2017 Aug 15, 2017

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Hi SageSB,

Sorry for this issue. Did you ever find a solution? Please let us know if you have or if you still need help.

Thanks,

Kevin

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Community Beginner ,
Aug 17, 2017 Aug 17, 2017

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No, unfortunately not. The other day it was working just fine, but I tried again today and the same issue occurred. I just do this for a hobby and have had no training, so I don't know how to re-code/transcode a source file like the other user suggested. Do you know how I can fix this? Thank you!

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Adobe Employee ,
Sep 11, 2017 Sep 11, 2017

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Hi sagesb,

Did you do as recommended and transcode your file? You can do so in Media Encoder. Here's some basic steps: https://filmpost.co/2016/09/a-beginners-guide-to-transcoding-with-adobe-media-encoder/

Let us know if you have questions.

Thanks,

Kevin

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Community Beginner ,
Sep 16, 2017 Sep 16, 2017

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YES! Thank you so much it's working just fine now.

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Community Beginner ,
Sep 02, 2017 Sep 02, 2017

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I'd really appreciate it if I got some help, I've also been getting a (27::15) error and it's really frustrating, sometimes AE will crash. I don't want to be paying for a software with some features unaccessible .

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Community Beginner ,
Sep 04, 2017 Sep 04, 2017

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Aghhh! I have the same problem as well.. Whenever Im using the graph editor, it always says (17::16) error blah blah and crashes.. Its very annoying and I still haven't found a solution....

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LEGEND ,
Sep 16, 2017 Sep 16, 2017

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The last two posters, Sagesb17 and aerinp2268496, have provided precisely ZERO information to help with a diagnosis.  They're just whining.  So based on the wealth of informa...

After Effects doesn't like you any more.  You dd something to make it angry.  You have to atone.  I suggest buying it flowers and taking it out to a really nice restaurant for a fine candlelight dinner.

Hey, it's just as good a recommendation as anything else.

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New Here ,
Apr 05, 2022 Apr 05, 2022

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but the which is provided is not opening!

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