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After Effects error: zero denominator in ratio addition 17::16

Community Beginner ,
Aug 01, 2017 Aug 01, 2017

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I'm still a noob when it comes to After Effects, and I have looked everywhere on how to fix this issue. My last resort was asking on here. I don't know what information is needed to figure out the problem, so I'll explain what I can. I have windows 10. This stupid error only started popping up since yesterday, when I tried going onto graph editor to view the speed graph. On both the value and speed graph, the keyframes weren't visible. The one time they were, I only managed to modify one before After Effects crashed. I tried again a few more times, and got the same result. This isn't a problem with importing a composition, just editing the graph. Restarting or uninstalling and reinstalling has not helped. Has anyone else experienced this error? Because for some reason there's no trace of it, where I've looked. This is really frustrating and I want to fix it soon. Please help! Here's a screenshot of the popup I get:

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correct answers 2 Correct answers

Adobe Employee , Sep 11, 2017 Sep 11, 2017

Hi sagesb,

Did you do as recommended and transcode your file? You can do so in Media Encoder. Here's some basic steps: [Removed by moderator]

 

Let us know if you have questions.

 

Thanks,

Kevin

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New Here , Aug 11, 2023 Aug 11, 2023

I was having the same problem and I fixed it! in the comp settings > 3D renderer, you have to select "Classic 3D" as shown in the image. That's the only way I found to make it work. Try it! 🙂Screen Shot 2023-08-11 at 21.50.38.png

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correct answers 1 Pinned Reply

Adobe Employee , Aug 17, 2023 Aug 17, 2023

Check out this new thread on the topic for the latest updates.

 

Thanks,

Nishu

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New Here ,
Aug 18, 2023 Aug 18, 2023

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I got this error after updating to v23.6.
I tried changing the settings as recommended here and while it didn't pop-up as frequently, still kept happenning.
I've rolled-back to v23.5 and so far everything is OK, no pop-ups.

* MacOS 13.4.1

* Apple M1 Max

* 32GB RAM 

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New Here ,
Aug 22, 2023 Aug 22, 2023

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Hello, If you want it to work now just install a older version those ones don't have any problems 😉

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New Here ,
Oct 17, 2023 Oct 17, 2023

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The only solution that seems to really work was "REMOVED BY THE MODERATOR"???

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New Here ,
Mar 10, 2024 Mar 10, 2024

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I changed my composition back to "Classic 3D" from Cinema 4D. Restarted After Effects and now it's working again.

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