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After Effects Keeps CRASHIG

New Here ,
Jun 22, 2018 Jun 22, 2018

I ve beend using after effects for a long time. REcently i changed my laptop with a Lenovo Legion Y520. Way better than my old laptop. All drivers are uptodate, i even istaled a SSD. But my after effects keeps crashing!!! I open it , it opens i create a new composition  and it crashes, sometimes i cant even open it because it crashes . I reinstaled the program a milion times, I even reinstaled window ( this is how desperate i am ) and nothing . I dont understand.

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Community Expert ,
Jun 24, 2018 Jun 24, 2018

Hello,

What kind of graphic card do you use in Y520?

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New Here ,
Jun 24, 2018 Jun 24, 2018

Nvidia Gtx 1050

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Community Expert ,
Jun 25, 2018 Jun 25, 2018
LATEST

Hello,

The ray tracing version of GTX 1050 may be newer than that in After Effects. I would recommend you download and update optix.1.dll from Nvidia web site? You replace it. It is located at this below.

C:\Program Files\Adobe\Adobe After Effects CC 2018\Support Files

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