After Effects keeps crashing my PC when i tab out/open other windows

Community Beginner ,
Sep 03, 2022 Sep 03, 2022

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So here is what happens.

I'm working on something in After Effects, Tab out or open another Browser Window and my PC crashes. Also happens when i want to open Media Encoder so i can basically not open anything else inside Windows else the following happens:
First my PC freezes. Then my Screen goes black and says No Signal and have to restart my PC to fix this. This has been an issue for years and to this date have not found a fix.

 

Things i tried:

-Got a new CPU

-Got new RAM + Did Ram checks

-Reinstalled Windows

-Disabled Hardware Accelerate

-Disabled Windows animations/Changed to Performance Mode

-GPU Drivers always Up2Date

-Tried different versions of After Effects

-Tried with a clean After Effects without any Plugins

-Updated Bios

 

TOPICS
Error or problem , Freeze or hang

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Community Expert ,
Sep 03, 2022 Sep 03, 2022

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Debes proveernos los parámetros más detallados de la versión de After Effects y de tu computadora para intentar ayudarte de una mejor manera, tanto del hardware como del software. Los periféricos como el monitor o algún disco externo, con qué puertos están conectados? Revisa que sean de buena calidad (los cables y conectores) y que funcionen de manera correcta, suelen venir defectuosos y podrían estar ocasionando el conflicto. 

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Community Beginner ,
Sep 19, 2022 Sep 19, 2022

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I don't know what you are saying, but if you are asking for my Hardware:

Motherboard: MS-7B84

CPU: Ryzen 5 5600x

GPU: Nvidia 1660 Super

Ram: 16 GB

 

Cables work fine, After Effects is the only program that is causing problems.

 

After Effect Version: Tried multiple, currently on the latest

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Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

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Hi Dennis255255717420,

 

Thanks for sharing the details. Please try switching to Mercury Software Only in File > Project Settings > under Video Rendering and Effects tab.

Let us know if that brings any change.

 

Thanks,

Nishu 

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Community Beginner ,
Sep 19, 2022 Sep 19, 2022

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I went back to After Effects 2021 and it seem to work without a single crash. So seems to be After Effects 2022 related.

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