For several months now, AfterEffects has made my whole Macbook crash. It freezes the IOS system and then restarts). I work daily with this program, which shuts down every hour or two. Lately, it even corrupts the current AE files I'm working with after crashing. –> "After Effects error: file is damaged ( 33 :: 7)"
I deleted the app and all caches and reinstalled AfterEffects without success. I also updated the latest IOS and AE versions several times, but the problem continued.
Did this actually fix the issue for you? After Effects/nonsense Creative Cloud background processes not having disk permissions does not sound related to a full system crash. I highly advise against giving any application that level of privilege. That support agent needs to do better and find the actual files/folders that need persmissions fixed instead of going nuclear and putting your system and personal data at risk.
They did the same to mine when I contacted them, it didn't fix it. The last thing I did was just uninstall it, delete all folders related to it and the reinstall (like a month ago), so far it hasn't crashed again, but I've had this issue for such a long time that I'm still skeptical that it completely fixed it.
Same issue here for months now! Every now and then it works okay and then a period of it just freezing and crashing. I am so sure it is not a problem with my MacBook, it used to handle projects like this just fine back last year in October! I'd like to say it started happening when I upgraded to Sonoma by some autoinstall that wasn't planned. .. I have a MacBook Pro 2019, 32GB If anyone has any updates or solutions I'd love to hear it!
This solution helped me, I had the same exact problem as described above: AFter Effects > Settings > Media & Disk Cache > Clean database and cache This is different than just Clean all memory & cache, which you should still do just in case.
Try it and tell me if this works for you guys. Cheers! (MacBook Pro, 16-inch, 2019, 2.3 GHz 8-Core Intel Core i9, AMD Radeon Pro 5500M 4 GB Intel UHD Graphics 630 1536 MB, 16 GB 2667 MHz DDR4, Ventura13.6.9 (22G830))
I might have found the solution. Try this, go to: Preferences > Display > uncheck/disableHardware Accelerate Composition, Layer, And Footage Panels. After doing so, AE no longer freezes randomly.
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