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After Effects Not Compatible?

New Here ,
Jul 02, 2024 Jul 02, 2024

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I have a Windows 11 pro PC with an Nvidia 1660 TI, 32 GB of RAM, 12 generation Intel Core i7-12700F, and gbs of free hard drive space. All drivers and windows is up to date. Yet the website still tells me Adobe After Effects is not compatible. What am I missing?

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correct answers 1 Correct answer

Community Expert , Jul 02, 2024 Jul 02, 2024

@KenTheFriend 

Sorry to hear that you are having trouble.  Installation is usually stright forward.

 

Sometimes there can be an issue with the compatabilty check that causes it to fail when it should not.


I'd reach out to Adobe support using the chat bubble on this page..  Enter "agent" to get the option to talk to a person over the phone or in the chat.  Explain that you are confident that your system meets the system requirements.  Assuming the compatability check is failing in error, it should

...

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Community Expert ,
Jul 02, 2024 Jul 02, 2024

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You get access to the link below and check your environment.

 

https://helpx.adobe.com/after-effects/system-requirements/2023.html

 

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Community Expert ,
Jul 02, 2024 Jul 02, 2024

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@KenTheFriend 

Sorry to hear that you are having trouble.  Installation is usually stright forward.

 

Sometimes there can be an issue with the compatabilty check that causes it to fail when it should not.


I'd reach out to Adobe support using the chat bubble on this page..  Enter "agent" to get the option to talk to a person over the phone or in the chat.  Explain that you are confident that your system meets the system requirements.  Assuming the compatability check is failing in error, it should take one to two hours.

 

 

- Warren

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New Here ,
Jul 02, 2024 Jul 02, 2024

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Thank you. It seems my system was actually fine. If I go to the website, it reads my system as not compatible, but if I go to the downloaded Adobe Cloud, it's compatible. Problem solved!

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Community Expert ,
Jul 02, 2024 Jul 02, 2024

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@KenTheFriend 

 

That's good to hear.  Thank you for sharing what worked for you. 

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