After Effects not seeing PostScript Fonts

[Ozzy Otter]

Hello all,

After applying the latest update for AE and Premiere this morning, I noticed that neither program lists PostScript Type 1 fonts in their respective font menus. AE CC 2017 still lists (sees) the PostScript  Type 1 fonts correctly. Did I miss a notification regarding dropping support of PostScript  Type 1 fonts or is something amiss? Photoshop, InDesign, and Illustrator still see PostScript  Type 1 fonts. Seems to have only affected the video applications?

System Specs below:

Mac Pro 5,1 (2012)

128 GB RAM

NVIDIA GTX 980

macOS 10.12.6

Font Management via FontExplorer X

Thanks for any help!

[jonathanw58500311]

Same issues here wasted hours trying to figure why After effects was not recognising certain fonts... Hope Adobe fixes it soon. Thank god for the option to revert back to previous version....

[heemanhey]

Back to previous version, Thanks a lot Ozzy for posting this.

Adobe > Fail

[margaretb42167537]

I HAVE SPENT THREE DAYS LOOKING FOR THIS SMALL PIECE OF INFORMATION. After chatting with Adobe for 2+ hours over multiple days, I'm pretty annoyed that this issue even exists.

This one problem has broken ALL of my essential graphics. Every single one of them that I use EVERYDAY. Adobe, HELP US.

In terms of downgrade options, will that fix my essential graphics? Suggestions anyone?

Thanks!

[margaretb42167537]

Update: I rolled back AE to 15.01.1 and Pr to 12.0.1 and all seems to be in working order for now! If I have any changes, I'll comment!

Thanks to this small corner of the internet for understanding the hell the last three days have been for me!

[regsquires]

I am glad you got it working. It’s actually surprisingly easy to downgrade which is the one saving grace. Let’s hope they fix this soon

[heemanhey]

Same here, downgraded, now everything is working fine. Only mistake on Adobe's part is not communicating the issue, would of saved a lot of people some time.

[yancowles]

Yes, it's a bit poor really since Adobe are still recommending all users update to the known buggy version of AE on the creative clown app.
I wonder how many others will suddenly find their lives made somewhat more stressful.

[Dan Preston NJ]

Seeing problem here in Adobe Premiere Pro v12.1.1 (Build 10) on a Mac running OS X 10.12.6 (Sierra). The update broke a project authored in previous version. I hope Adobe fixes this ASAP.

[Ozzy Otter]

As Dan stated above and as can be seen here...

How Can We Improve Premiere Pro?

This problem is also affecting Premiere Pro. While I appreciate that there are "workarounds", either by returning to the crude days of creating PSDs of your text or by having to convert every single PostScript font you wish to use, I find it troubling that such a basic function of your software was so simply botched up with a point update. Bugs happen, I can understand this, but this seems to me to be a basic failure of proper software testing before release. This is almost akin to you 'unintentionally' leaving off the pen tool.

I'm no engineer but it seems to me that this PostScript font issue should have been a much higher priority than the list of fixes we saw in AE 15.1.1, especially as it seems to be affecting both of your professional video creation, compositing, and editing applications. However we have been assured in this post by Rameez that they are indeed working on a fix...

Font doesn't appear on my AE but does on my collegue's AE

The only question...is when? Stay tuned indeed...

[margaretb42167537]

I also found today that you must roll back Media Encoder as well when you go to export as well. Heads up!

[stéphaneb135451]

Same problem here !
I have a film to update with a lot of postscript fonts and it's a mess. Can we have an update asap please ?.

[Dave_LaRonde]

stéphaneb135451  wrote

Same problem here !
I have a film to update with a lot of postscript fonts and it's a mess. Can we have an update asap please ?.

Don't hold your breath -- use CC 2017 and get on with life until such time as Adobe takes time away from developing new AE features to fix what they broke introducing previously-new features.

[stéphaneb135451]

And how I can open my projects I did with cc 2018 ? ^^

[Tim Kurkoski]

We are testing a fix for this problem. If you would like to help us test the fix, go to https://www.adobeprerelease.com/ and click on the Available Programs tab, then join the "After Effects CC bug-fix patch update" program. A non-disclosure agreement is required to enter this program. Thank you.

[Dave_LaRonde]

https://forums.adobe.com/people/Tim+Kurkoski  wrote

We are testing a fix for this problem. If you would like to help us test the fix, go to https://www.adobeprerelease.com/ and click on the Available Programs tab, then join the "After Effects CC bug-fix patch update" program. A non-disclosure agreement is required to enter this program. Thank you.

...And welcome to the Adobe Unpaid Beta Tester Program.

[bellPost]

I see your team is working on a fix for AE, but what about Premiere Pro? Postscript Type 1 fonts still don't work in v12.1.1. Is a solution in the works yet or are we all stuck trying to convert to Truetype or Open type fonts?

Thx.

Concerned user.

[Tim Kurkoski]

bellPost  wrote

I see your team is working on a fix for AE, but what about Premiere Pro? Postscript Type 1 fonts still don't work in v12.1.1. Is a solution in the works yet or are we all stuck trying to convert to Truetype or Open type fonts?

As I mentioned above on May 25, both the Premiere Pro and After Effects team are working together on the solution for this problem. The bug exists in common code shared between the applications. When a fix is publicly available, it will be for both applications.

[bellPost]

Fantastic. Sorry, I hadn't read the entire thread.

Appreciate it.

[Common Cents]

Tick… Tock…

[mofxtv]

Wasted 3 hours today "discovering" this bug. What a PAIN! Now I have to revert to AE CC 2017 and reinstall all of the new plug-ins I wasted on 2018.

[mofxtv]

My solution was to use a free demo of TransType 4 for Mac or Windows to convert the Postscript fonts. It's not clear from their website what the limitations are for the demo. The full version is $97 USD. There's a lot of free "online font converters", but the sites look very sketchy.

[mofxtv]

To clarify, I had to convert the Postscript fonts to OpenType. The default in TransType is TrueType fonts and I thought it had worked yesterday because I could convert the PSD fonts to editable inside AE. But today I realized that the fonts were still not showing up in the font menu list in AE despite showing up in Photoshop and Illustrator. After converting to OpenType, the fonts now appear in the Character Font list.

[briank99674728]

Earlier today, user michaels27531086 asked a question I think deserves to be answered.  Instead of providing said answer, Adobe chose to censor this forum and remove a legitimate question.  Thankfully I still have the automated email and can repost it:

"Why are you continually "pushing" the AE update via the ACC application when you know it has this bug?"

Adobe, can you answer this time?  Why is it on the user to fix a problem with your application that you've known about for months and deliberately chose not to pull?

[heemanhey]

This annoys me as well, and the lack of info. I you going to push the update at least update us about current bugs.

[margaretb42167537]

To add to my ridiculous frustrations with this problem:

I have to use PrPro 12.0 to keep my graphics working with my font. BUT.....now my 4k footage is glitchy. The solution: UPDATE to 12.0.1. See this thread: Playback Glitches Premiere 2018 12.0.0

So, I cannot win. Either I can have beautiful 4k footage or I can have my graphics. 50 shades of done with Adobe right now.