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After Effects preview freeze when double-clicking a layer

Explorer ,
Nov 10, 2023 Nov 10, 2023

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My Logging file for my after effects problem that whenever I double click into a layer, it freezes my preview, more info in my other posts.

 

Title edited by Mod.

TOPICS
Crash , Performance

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correct answers 1 Pinned Reply

Adobe Employee , Nov 10, 2023 Nov 10, 2023

Thanks. The log file indicates:

 

* You're using the AE 2022 version of AE. Please start by updating AE to AE 2023/2024.

* The logs indicate AE can't properly access your GPU. Can you make sure to upgrade to newer GPU drivers?

 

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Adobe Employee ,
Nov 10, 2023 Nov 10, 2023

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Thanks. The log file indicates:

 

* You're using the AE 2022 version of AE. Please start by updating AE to AE 2023/2024.

* The logs indicate AE can't properly access your GPU. Can you make sure to upgrade to newer GPU drivers?

 

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Adobe Employee ,
Apr 14, 2024 Apr 14, 2024

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Did the suggestion above help?

Feel free to reach out. Moving this thread from Bugs to Discussions for now.

 

Thanks,

Nishu

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Community Expert ,
Apr 15, 2024 Apr 15, 2024

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Are you on windows or mac? 
which version? 

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