Copy link to clipboard
Copied
so i had ae for a long time but only recenetly learned how to use it, i was using it for a week and there were no problems. yestreday when i wanted to try new effects with a random video i noticed that when i play it i can only see a black screen but can hear the audio good.. i tried finding sultiouns but couldnt find nothing i even redownloaded it and it still has this problem! PLEASE HELP ME btw i use pc
Copy link to clipboard
Copied
The issue would be related to the version of the graphic card driver. Would you update your graphic card driver?
Copy link to clipboard
Copied
yes can you please tell me how
Copy link to clipboard
Copied
Before you do anything else, Make sure you have not clicked on the Video Switch in the Preview panel to turn off video previews.
Copy link to clipboard
Copied
i didnt
Copy link to clipboard
Copied
In that case, try turning off Graphic card acceleartion in the preferences. Close After effects, restart and try again.
If this doesnt work, try resetting the After Effects preferences
Copy link to clipboard
Copied
i dont seean option to turn my graphic card off on my prefereences can you please tell me where can i find it ?
Copy link to clipboard
Copied
Here;
And here;
All this information is also available in the After Effects user manual;