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1

After Effects stopped working all of a sudden...

Engaged ,
Jun 11, 2019 Jun 11, 2019

Hi,

I was working successfully with After Effects CC 2019 (16.1.1).

However, I was tired of Bridge opening my PSD files with After Effects, so I reset Bridge (cmd + alt + shift when opening Bridge).

Since then, After Effects isn't working anymore; playback with the spacebar doesn't work, nothing appears in the Composition panel, and After Effects freezes when I try to close a project.

I restarted my MacBook Pro numerous times, I reset After Effects (cmd + alt + shift when opening), I uninstalled and reinstalled it, and it still doesn't work.

What's going on?

Thanks!

715
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Community Expert ,
Jun 11, 2019 Jun 11, 2019

Hello,

I am not sure the cause is related to Bridge or not. In order to clarify the cause, can you try to launch After Effects after you uninstall Bridge?

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Engaged ,
Jun 12, 2019 Jun 12, 2019

I uninstalled Bridge 2018 and 2019 (CS5 and 2017 are still on my computer).

I uninstalled and reinstalled AE.

No success.

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Community Expert ,
Jun 11, 2019 Jun 11, 2019

also try to run AE from different user

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Engaged ,
Jun 12, 2019 Jun 12, 2019

also try to run AE from different user

Thanks! But I'm not sure how to do that...

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Community Expert ,
Jun 12, 2019 Jun 12, 2019

simply try to create new user with administrator permission and log in using user,, here's a guid how to create new user macOS Sierra: Set up users, guests, and groups on your Mac 

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Engaged ,
Jun 12, 2019 Jun 12, 2019

I created a new user, installed AE 2019, and I have the same problems...

Screen Shot 2019-06-12 at 9.38.28 AM.pngScreen Shot 2019-06-12 at 9.39.17 AM.png

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Engaged ,
Jun 12, 2019 Jun 12, 2019

I installed AE CC 2018, and it works fine.

But that's too bad for my CC 2019 work, though, as AE CC 2019 still doesn't work.

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Engaged ,
Jun 14, 2019 Jun 14, 2019

OK... THIS IS REALLY FRUSTRATING. I want to follow Adobe's courses (this one Animation d'images clés for example), and I can't because my CC 2019 doesn't work!

I need help! Thank you!

It was working fine last week!

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Engaged ,
Jun 15, 2019 Jun 15, 2019
LATEST

Here are my computer specs:

Screen Shot 2019-06-15 at 10.16.08 AM.png

I'm really not doing anything exceptional: I'm doing all the tutorials here: Tutoriels After Effects  and a lot of them require CC 2019.

Thanks.

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