After effects won't launch

[josephmountain]

Hello I've installed creative cloud today and have downloaded after effects. when I launch after effects nothing happens. When I mean by nothing. I mean don't even get to the splash screen. I've gone into task manager and it's not listed on opened programs. My pc has all the latest updates. how can I solve this problem? My specs are below if that helps. I've never had this problem when I used after effects on my mac. Anyway thank you.

operating system: windows 7 64 bit

Ram: 16gigs

Processor: i7 6700 CPU 4.00ghz

Graphics card: nividia GeForce gtx 1070

[foughtthelaw]

hard to say but my suggestion would be to quit all creative cloud apps and then try to re-launch them.

if that doesn't work. consider restarting your computer and launching again.

if that doesn't work....consider doing a full uninstall and reinstall.

[josephmountain]

I've done what you have suggested before I even posted here. Such a strange issue.

[Szalam]

That is weird. Have you reset your preferences?

[Kevin-Monahan]

Hi JosephMountain,

Still having launch issues? Let us know if you still need help.

Thanks,
Kevin