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All After Effects versions crash after installing AE 2023 on MAC

New Here ,
Mar 12, 2023 Mar 12, 2023

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Hello

I’ve been using 3 versions of After Effects - 2020, 2021 and 2022.
Yesterday I decided to update 2022 to 2023. It was successfully installed from creative cloud but on launch I was told that it is not compatible with my current OS.
So I have installed 2022 back.
After that non of my After effects version are launching. I get the same crash report every time.
I’ve uninstalled 2022 and 2021 and tried to reinstall 2022 many times. Unfortunately I don’t see an option in CC of installing older versions anymore.

I was not planning to update my system as I use some old plug-ins that run only on older versions.
What has happened and hot to solve this issue? It completely paralysed my work.

My current versions are:

After Effects 17.1
After Effects 22.6.4.

MacBook Pro 16 - 2019.
MacOS Catalina 10.15.1

Crash report:

Process: After Effects [2746]
Path: /Applications/Adobe After Effects 2020/Adobe After Effects 2020.app/Contents/MacOS/After Effects
Identifier: com.adobe.AfterEffects
Version: 17.1 (17.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: After Effects [2746]
User ID: 501

Date/Time: 2023-03-12 12:47:22.226 +0300
OS Version: Mac OS X 10.15.1 (19B2106)
Report Version: 12
Bridge OS Version: 4.1 (17P1600)
Anonymous UUID: D7169ECC-9EB7-7F70-9C05-21AB949DC6B0


Time Awake Since Boot: 5600 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [2746]

Application Specific Information:
BUG IN CLIENT OF LIBPLATFORM: Trying to recursively lock an os_unfair_lock

 

 

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Adobe Employee ,
Mar 14, 2023 Mar 14, 2023

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Hi kseniyaa98013479,

 

Welcome to the community and sorry for the issue.

Any version older than 22.0 won't be available to download anymore. Only the latest and one major version behind the latest version are available. Please share the full crash report so we can find the root cause.

To start, you can try resetting the preferences of After Effects. Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...

Moving this thread from Bugs to Discussions for troubleshooting.

We're here to help.

 

Thanks,

Nishu

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New Here ,
Apr 21, 2023 Apr 21, 2023

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Hello! As I had to go on with my project I've updated the MacOSX to Ventura 13.3.1 (22E261).

After Effects started working again but I keep getting the same issue all the time when it is runnung. The AE freezes and 1 minute later my laptop shuts down and reboots. It hapens only when I run After Effcts (22 or 23, tried both). That's really annoying, as I have to save on every step. And it can happen after an hour of work or literally 10 seconds after I start new project. 

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New Here ,
Apr 21, 2023 Apr 21, 2023

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panic(cpu 6 caller 0xffffff801cf31941): userspace watchdog timeout: no successful checkins from WindowServer in 120 seconds
WindowServer has not exited since first loaded
service: logd, total successful checkins in 4252 seconds: 419, last successful checkin: 0 seconds ago
service: WindowServer, total successful checkins in 4219 seconds: 403, last successful checkin: 120 seconds ago
service: remoted, total successful checkins in 4252 seconds: 417, last successful checkin: 0 seconds ago
service: opendirectoryd, total successful checkins in 4252 seconds: 418, last successful checkin: 0 seconds ago
service: configd, total successful checkins in 4252 seconds: 418, last successful checkin: 0 seconds ago

Panicked task 0xffffffa1591f5620: 3 threads: pid 94: watchdogd
Backtrace (CPU 6), panicked thread: 0xffffffa157a00b30, Frame : Return Address
0xffffff8286ff3590 : 0xffffff8019beb38d
0xffffff8286ff35e0 : 0xffffff8019d58ed6
0xffffff8286ff3620 : 0xffffff8019d48120
0xffffff8286ff3670 : 0xffffff8019b85951
0xffffff8286ff3690 : 0xffffff8019beb66d
0xffffff8286ff3780 : 0xffffff8019bead19
0xffffff8286ff37e0 : 0xffffff801a3e07f3
0xffffff8286ff38d0 : 0xffffff801cf31941
0xffffff8286ff38e0 : 0xffffff801cf315e0
0xffffff8286ff3900 : 0xffffff801cf306c9
0xffffff8286ff3a30 : 0xffffff801a353d4a
0xffffff8286ff3b90 : 0xffffff8019cffb29
0xffffff8286ff3ca0 : 0xffffff8019bc2c99
0xffffff8286ff3d50 : 0xffffff8019bdbbd2
0xffffff8286ff3dc0 : 0xffffff8019bdc2da
0xffffff8286ff3ef0 : 0xffffff8019d2a71a
0xffffff8286ff3fa0 : 0xffffff8019b85db6
Kernel Extensions in backtrace:
com.apple.driver.watchdog(1.0)[A0D45B98-9CEC-33FB-8E19-3AEBEC002241]@0xffffff801cf2f000->0xffffff801cf31fff

Process name corresponding to current thread (0xffffffa157a00b30): watchdogd

Mac OS version:
22D68

Kernel version:
Darwin Kernel Version 22.3.0: Mon Jan 30 20:42:11 PST 2023; root:xnu-8792.81.3~2/RELEASE_X86_64
Kernel UUID: 10E5D254-4A37-3A2A-B560-E6956A093ADE
roots installed: 0
KernelCache slide: 0x0000000019800000
KernelCache base: 0xffffff8019a00000
Kernel slide: 0x00000000198dc000
Kernel text base: 0xffffff8019adc000
__HIB text base: 0xffffff8019900000
System model name: MacBookPro16,1 (Mac-E1008331FDC96864)
System shutdown begun: NO
Hibernation exit count: 0

System uptime in nanoseconds: 4252819145143
Last Sleep: absolute base_tsc base_nano
Uptime : 0x000003de2fc6444f
Sleep : 0x000000bc81634395 0x000000ebb5276dac 0x000000587a05dbf7
Wake : 0x000000bcb66a6ab1 0x0000034dda61cf76 0x000000bc956ffe35
Compressor Info: 10% of compressed pages limit (OK) and 12% of segments limit (OK) with 3 swapfiles and OK swap space
Zone info:
Zone map: 0xffffff8c8aa94000 - 0xffffffac8aa94000
. PGZ : 0xffffff8c8aa94000 - 0xffffff8c8ca95000
. VM : 0xffffff8c8ca95000 - 0xffffff9159294000
. RO : 0xffffff9159294000 - 0xffffff92f2a94000
. GEN0 : 0xffffff92f2a94000 - 0xffffff97bf294000
. GEN1 : 0xffffff97bf294000 - 0xffffff9c8ba94000
. GEN2 : 0xffffff9c8ba94000 - 0xffffffa158294000
. GEN3 : 0xffffffa158294000 - 0xffffffa624a94000
. DATA : 0xffffffa624a94000 - 0xffffffac8aa94000
Metadata: 0xffffffffc9fee000 - 0xffffffffe9fee000
Bitmaps : 0xffffffffe9fee000 - 0xffffffffeffee000

 

last started kext at 8855939227: >!AActuatorDriver 6400.44 (addr 0xffffff801ac06000, size 32768)
last stopped kext at 1332196977135: >!AThunderboltEDMSink 5.0.3 (addr 0xffffff7faf6ee000, size 32768)
loaded kexts:
>!ATopCaseHIDEventDriver 6000.22
>!AHIDALSService 1
>!APlatformEnabler 2.7.0d0
>AGPM 131
>X86PlatformShim 1.0.0
@filesystems.autofs 3.0
>!AUpstreamUserClient 3.6.9
@kext.AMDRadeonX6000 4.0.9
@kext.AMDRadeonServiceManager 4.0.9
>!ABridgeAudio!C 300.10
>!AGFXHDA 200.2
>!AGraphicsDevicePolicy 7.1.18
@AGDCPluginDisplayMetrics 7.1.18
>pmtelemetry 1
@filesystems.nfs 1
|IOUserEthernet 1.0.1
>usb.!UUserHCI 1
>!AHV 1
>!A!IKBLGraphics 20.0.2
>!ADiskImages2 198.40.3
>!AMuxControl2 7.1.18
>AGDCBacklightControl 7.1.18
>!A!ISlowAdaptiveClocking 4.0.0
>!A!ICFLGraphicsFramebuffer 20.0.2
>BridgeAudioCommunication 300.10
>!AAVEBridge 6.1
>!AMCCSControl 1.16
>!A!IPCHPMC 2.0.1
>!AThunderboltIP 4.0.3
>BCMWLANFirmware4388.Hashstore 1
>BCMWLANFirmware4387.Hashstore 1
>BCMWLANFirmware4378.Hashstore 1
>BCMWLANFirmware4377.Hashstore 1
>BCMWLANFirmware4364.Hashstore 1
>BCMWLANFirmware4355.Hashstore 1
>!AFileSystemDriver 3.0.1
@filesystems.tmpfs 1
@filesystems.lifs 1
@filesystems.hfs.kext 627.40.1
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@filesystems.apfs 2142.81.1
>!ABCMWLANBusInterfacePCIeMac 1
@private.KextAudit 1.0
>!ASmartBatteryManager 161.0.0
>!AACPIButtons 6.1
>!ASMBIOS 2.1
>!AACPIEC 6.1
>!AAPIC 1.7
$!AUserConsent 1
@!ASystemPolicy 2.0.0
@nke.applicationfirewall 403
|IOKitRegistryCompatibility 1
|EndpointSecurity 1
@DonT_Steal_Mac_OS_X 7.0.0
@kec.Compression 1
@kec.!AEncryptedArchive 1
>!AActuatorDriver 6400.44
>!AHIDKeyboard 231
>!AMultitouchDriver 6400.44
>!AInputDeviceSupport 6430.1
>!AHS!BDriver 6000.22
>IO!BHIDDriver 9.0.0
@kext.AMDRadeonX6100HWLibs 1.0
>!AAudioClockLibs 200.5
@kext.AMDRadeonX6000HWServices 4.0.9
|IOAudio!F 400.3
@vecLib.kext 1.2.0
>!A!ILpssUARTv1 3.0.60
>!A!ILpssUARTCommon 3.0.60
>!AOnboardSerial 1.0
@kext.triggers 1.0
>IOHIDPowerSource 1
|IO!BSerialManager 9.0.0
|IO!BPacketLogger 9.0.0
|IO!BHost!CUSBTransport 9.0.0
|IO!BHost!CUARTTransport 9.0.0
|IO!BHost!CTransport 9.0.0
>IO!BHost!CPCIeTransport 9.0.0
|IOAVB!F 1120.2
|CSR!BHost!CUSBTransport 9.0.0
|Broadcom!BHost!CUSBTransport 9.0.0
|Broadcom!B20703USBTransport 9.0.0
>!ARSMChannel 1
|IORSM!F 1
>!AIPAppender 1.0
>!AGraphicsControl 7.1.18
@kext.AMDRadeonX6000Framebuffer 4.0.9
@kext.AMDSupport 4.0.9
@!AGPUWrangler 7.1.18
|IOSlowAdaptiveClocking!F 1.0.0
|IOAccelerator!F2 475
@!AGraphicsDeviceControl 7.1.18
>!ABacklightExpert 1.1.0
|IONDRVSupport 597
|IOGraphics!F 597
>!ASMBus!C 1.0.18d1
>X86PlatformPlugin 1.0.0
>IOPlatformPlugin!F 6.0.0d8
@plugin.IOgPTPPlugin 1110.13
>!AThunderboltDPOutAdapter 8.5.1
>driverkit.serial 6.0.0
>usb.IOUSBHostHIDDevice 1.2
>usb.cdc.ecm 5.0.0
>usb.cdc.ncm 5.0.0
>usb.cdc 5.0.0
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
>!AThunderboltPCIDownAdapter 4.1.1
>!AThunderboltDPInAdapter 8.5.1
>!AThunderboltDPAdapter!F 8.5.1
>!AHPM 3.4.4
>!A!ILpssI2C!C 3.0.60
>!A!ILpssI2C 3.0.60
>!A!ILpssDmac 3.0.60
>!ABSDKextStarter 3
|IOSurface 334.0.1
@filesystems.hfs.encodings.kext 1
>!ASyntheticGame!C 10.4.1
>!AThunderboltNHI 7.2.81
|IOThunderbolt!F 9.3.3
>!AXsanScheme 3
>usb.!UVHCIBCE 1.2
>usb.!UVHCICommonBCE 1.0
>usb.!UVHCI 1.2
>usb.!UVHCICommon 1.0
>!AEffaceableNOR 1.0
|IOBufferCopy!C 1.1.0
|IOBufferCopyEngine!F 1
|IONVMe!F 2.1.0
>!ABCMWLANCoreMac 1.0.0
|IO80211!F 1200.13.0
>IOImageLoader 1.0.0
>!AOLYHALMac 1
|IOSerial!F 11
>corecapture 1.0.4
>usb.!UHostPacketFilter 1.0
|IOUSB!F 900.4.2
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
>!AEFINVRAM 2.1
>!AEFIRuntime 2.1
>!ASMCRTC 1.0
|IOSMBus!F 1.1
|IOHID!F 2.0.0
|IOTimeSync!F 1110.13
|IOSkywalk!F 1.0
>mDNSOffloadUserClient 1.0.1b8
|IONetworking!F 3.4
>DiskImages 493.0.0
|IO!B!F 9.0.0
|IOReport!F 47
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
>!ASSE 1.0
>!AKeyStore 2

 

>!UTDM 547
|IOUSBMass!SDriver 232
|IOSCSIBlockCommandsDevice 476.81.2
|IO!S!F 2.1
|IOSCSIArchitectureModel!F 476.81.2
>!AMobileFileIntegrity 1.0.5
$!AImage4 5.0.0
@kext.CoreTrust 1
>!AFDEKeyStore 28.30
>!AEffaceable!S 1.0
>!ACredentialManager 1.0
|CoreAnalytics!F 1
>KernelRelayHost 1
|IOUSBHost!F 1.2
>!UHostMergeProperties 1.2
>usb.!UCommon 1.0
>!ABusPower!C 1.0
>!ASEPManager 1.0.1
>IOSlaveProcessor 1
>!AACPIPlatform 6.1
>!ASMC 3.1.9
|IOPCI!F 2.9
|IOACPI!F 1.4
>watchdog 1
@kec.pthread 1
@kec.Libm 1
@kec.corecrypto 12.0

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Adobe Employee ,
Apr 21, 2023 Apr 21, 2023

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Do you get any crash reports? Are there any third-party plug-ins installed? Also, does it happen with all the projects or a particular one?

Let us know.


Thanks,

Nishu

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New Here ,
Apr 24, 2023 Apr 24, 2023

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That is the crash report from Mac. I don't get any crash reports from Adobe. 

Happens in any project, in both AE versions (2022 and 2023). No third party plugins at the moment. 

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Adobe Employee ,
Apr 27, 2023 Apr 27, 2023

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If you haven't done so already, please try resetting the application preferences. If that doesn't resolve the issue, consider changing the video renderer to Software Only by going to File > Project Settings.

Keep us posted on whether this makes a difference.

 

Thanks,

Nishu

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