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miker31661459
miker31661459
Participating Frequently
November 9, 2023
質問

Apple M2 Max 96GB - After Effects using up HUGE amounts of RAM for the simplest tasks.

  • November 9, 2023
  • 返信数 3.
  • 11978 ビュー

I am operating off a Macbook Pro M2 Max 96GB, 2TB that is ridiculously slow in After Effects. The RAM will be totally maxed out after a few minutes when performing even the simplest of tasks with just a few layers. This has been an incredibly frustrating thing to deal with and I am in need of some real answers from Adobe. I make a living from these programs and there should be no reason that with this powerful of a machine AE cant handle simple functions. I am primarily a 2D and do not use any arrays of plugins, or 3D features. 

 

I have been working in After Effects for nearly 10 years now on machines that were well under these current specs and I have never once had trouble like this. This is a real issue and it seems that I'm not the only one either. Attached are screenshots showing the AE RAM usage. 

 

Any support will be very much appreciated.

 

 

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    返信数 3

    M
    MartinMulcahy
    Participating Frequently
    October 2, 2024

    Came here looking for answers to this same problem I just encountered this week, but sounds like it has been going on for atleast a year. A few months ago I bought a new iMac with 16GB unified memory RAM. I have been working in After Effects for 10 years and have never had this issue on the old Intel based machines. I cannot perform the simplest task in After Effects without the yellow warning screen popping up. I have allotted 13GB to AE, the maximum allowed, and select a disk cache folder on an external drive with 900GB free memory. I brought my mac to Genius Bar today to see if I should have bought a 24GB RAM (the highest you can get on an iMac). They said 16GB should be more than enough for simple AE projects.

     

    I have a few questions

    Has After Effects been fixed yet? I am using version 24.6.2 

     

    Why are the new M3 MacBooks able to have 128GB but an iMac only has 24GB max. 

     

    The Genius Bar guy showed me the Activity Monitor running a hundred things in the background, but all I have open is After Effects, which takes a whopping 95GB!!! What is the maximum memory the new iMac can run, and which things can i delete from the background (example Creative Cloud Library, core service, etc) 

     

    Thanks for any help

    J
    Community Manager
    jenkmeister17177426Community Manager
    Jenkmeister
    October 2, 2024

    AE currently can and will use all the memory you allot to it. That way it can keep rendered frames in memory for faster playback. We are looking at ways to minimize the RAM usage but that's not ready yet. 

     

    As to your issue, I would suggest trying the 25.1 Beta release and see if that resolves your memory issues. There is a particular fix in 25.1 (that will also go out with 25.0 non-Beta when that releases in the future) that addresses a memory tracking related bug. We've heard from users who have tried out the beta that it has resolved their memory issues in most cases. 

    M
    MartinMulcahy
    Participating Frequently
    October 2, 2024

    Thank you, that seems to be working! Its weird because AE v24 uses a whopping 95GB when opened. but the Beta AE v25 only uses 15GB, so I am able to work without crashing. THANK YOU!

    J
    Community Manager
    jenkmeister17177426Community Manager
    Jenkmeister
    January 20, 2024

    We have done some work for better memory usage in the most recent AE Beta builds. If you're able to install a beta build from Creative Cloud Desktop, we are hoping we've taken care of the memory issues that have been reported in this thread.

    miker31661459
    miker31661459作成者
    Participating Frequently
    February 14, 2024

    @jenkmeister17177426 

     

    Hi there, wondering how I go about installing a beta? Is it just like installing a regular update. I would like to see if the beta helps this issue. 

      miker31661459
      miker31661459作成者
      Participating Frequently
      March 14, 2024

      Great, just wanted to confirm. Do you think the low memory alert is happening less than in older 23.* or 24.* releases? Just curious on that. 

       

      When you do get into the low memory situation, could you go into Preferences -> Memory & Performance and click on Show Memory Usage Details... and then post a screen shot of that dialog. Something like:

       

       

      That will help us understand better where the memory is allocated and what might be going on.

       

      In terms of continuing to work on this overall, that's a yes. We are looking at ways to reduce overall RAM needs while also reducing the reliance on RAM in areas such as playback of rendererd frames. I know this is taking a long time to resolve but we won't stop until we've got things better for you and all our customers facing this.


      @jenkmeister17177426 

       

      To be honest I only started noticing a year ago when switching from the Intel Apple machines to the Silicon regardless of the AE version. In terms of the screenshot, I can do that but will say that I have done that countless times at this point and no customer service rep has ever been able to tune the settings to the point where it fixes the problem. To sum it up, I have tried everything at this point and all roads lead back to it being a much bigger issue that has to do with AE and the new line of machines. 

       

      That being said, the next time it happens I can send you a screenshot for your records.

       

      Thank you for the continued effort here. Truly hope we can find a fix for this soon. 

      nishu_kush
      Community Manager
      nishu_kushCommunity Manager
      Community Manager
      November 9, 2023

      Hi miker31661459,

       

      Sorry to hear about the issue. I understand the frustration.

      Please share the following details so that we can diagnose the issue properly.

      Looking forward to your response.

      Note: Moving this thread from Bugs to Discussions for troubleshooting.

       

      Thanks,

      Nishu

        J
        Community Manager
        jenkmeister17177426Community Manager
        Jenkmeister
        November 9, 2023

        We've been in touch directly with @miker31661459 and assessed the issue is related to one of the remaining purge memory issues that is currently being fixed. A fix should be out to Beta in the coming weeks and we'll follow up with the user once that's in place for confirmation of the fix.

          miker31661459
          miker31661459作成者
          Participating Frequently
          November 15, 2023

          @jenkmeister17177426 

           

          The issue started to happen again. Any idea when this new fix will be coming out? It seems crazy that on such a powerful machine I have to worry about getting through simple AE tasks. 

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