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Blue Screen when closing After Effects

New Here ,
Jan 02, 2023 Jan 02, 2023

Hey,
I'm Facing a issue that I think nobody has faced before (At least, a issue I never see people talk about)
Whenever I'm Closing After Effects (2022) My Computer Crashes and takes me to the blue screen, everytime.
I Looked Up Fixes, Asked Some Tips From Other People, But Nope.
No fixes.
So If Anyone Faced This Issue or Know how to fix this, please help me. 
I don't like editing when my computer is gonna crash everytime.

 

Title Edited by Mod.

TOPICS
Crash , Error or problem , How to
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Adobe Employee ,
Jan 02, 2023 Jan 02, 2023

Hi Dyizi27778233k5tp,

 

Sorry for your issue.

Usually, it's the GPU driver that causes the blue screen. Do you mind sharing your system specifications (CPU, GPU, RAM, OS version) so that we can troubleshoot the issue properly? Also, do you see any error message on the blue screen?

Let us know, we're here to help.

 

Thanks,

Nishu

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New Here ,
Jan 03, 2023 Jan 03, 2023

Sorry For The Late Response.
PC Specs:
(CPU/GPU/RAM/OS Vers Mainly.)
CPU/Processor: 12th Gen Intel(R) Core(TM) i7-12700H 2.30 GHz
GPU: Intel (R) Iris (R) Xe Graphics
(NVIDIA GeFoce RTX Too)
RAM: 16 G.B. 
OS Version: Windows 11 Pro.
And No,
There Was No Error Message On The Blue Screen. 😞

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New Here ,
Jan 03, 2023 Jan 03, 2023

If you want more specific details about my situation:
AE 2022 Stops Working Except The Audio While Editing, Which Normally, I Wouldn't Mind, I'd Just Close The Tab then Reopen The Project.
Unfortunately, right after I close the app, it crashes.
Making this issue.
Sorry

 

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Adobe Employee ,
Jan 04, 2023 Jan 04, 2023

Thanks for sharing the details.

What version of the Nvidia GPU driver is installed? If it's updated and you're still seeing the issue, try installing the version 517.40 (Studio driver). Also, see if After Effects is generating any crash logs. Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-after-effects-crash-logs-on...

Let us know how it goes.

 

Thanks,

Nishu

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New Here ,
Jan 05, 2023 Jan 05, 2023

Will Downloading The Nvidia Studio Driver Ensure That I Won't Get Blue Screens By AE Crashing?
I'm Okay with The Software Crashing But I Really Don't Want Any Blue Screens. D:
Also, I Tried That Specific Video Before Too, The Logs Doesn't Really Show For Me Too, Unfortunate For Me.
Also Thank You for The Support!

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Adobe Employee ,
Jan 12, 2023 Jan 12, 2023
LATEST

Can't say for sure that it'll fix the issue. Some issues were reported with the new Nvidia drivers, and downgrading the driver helped some users. If you don't want to downgrade the GPU driver, could you disable your GPU temporarily in the Device Manager and see if that brings any change?

Let us know the results.

 

Thanks,

Nishu

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LEGEND ,
Jan 02, 2023 Jan 02, 2023

Without any system information and actual crash details e.g. from the event viewer we can't tell you anything. you need to be much more specific.

 

Mylenium

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New Here ,
Jan 03, 2023 Jan 03, 2023

Crash Details Is What I Can't Really Give You.
Event viewer doesn't tell me in specific details about what my issue is, it only pops up as a Fail and Nothing Else.
Which is why I can't fix AE by myself because there's no specific details I can go on from.

 

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Community Expert ,
Jan 04, 2023 Jan 04, 2023

Would you check the physical memory by Windows Memory Diagnostics Tool?

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Community Expert ,
Jan 04, 2023 Jan 04, 2023

To update Intel Iris Xe Graphics driver would be also useful.

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