Bug at start up AE CC2018

[андрейч27301516]

AE don't start and give me that crash report. the reinstallation did not give anything. no new plugins, scripts, drivers installed. Yesterday everything worked well. and today is a New Year's greetings from Adobe. Thanx a lot! what is the point of purchasing a licensed subscription, if it does not work better than pirated versions?

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.5.2" clientVersion="1.5.2" applicationName="After Effects" applicationVersion="15.0" build="180">

<time year="2017" month="12" day="27" hour="20" minute="24" second="59"/>

<user guid="7b0aefae-86c5-4ee3-8ec5-028ad3d39499"/>

<system platform="Windows 8.1 Single Language" osversion="6.3" osbuild="9600" applicationlanguage="ru-RU" userlanguage="ru-RU" oslanguage="ru-RU" ram="16303" machine="Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="2195 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFFBDD83FA0">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFFBDD83FA0" symbolname="unknown"/>

<stackStatement index="1" address="0x00007FFFBFEA80E8" symbolname="D3D11CoreGetLayeredDeviceSize"/>

<stackStatement index="2" address="0x00007FFFBFB14279" symbolname="notifyDisplayChange"/>

<stackStatement index="3" address="0x00007FFFBFB135DB" symbolname="notifyDisplayChange"/>

<stackStatement index="4" address="0x00007FFFBFAFB66D" symbolname="OpenHClone"/>

<stackStatement index="5" address="0x00007FFFBFAFBC7E" symbolname="OpenAdapter10_2"/>

<stackStatement index="6" address="0x00007FFFBFE9A941" symbolname="D3D11CoreCreateLayeredDevice"/>

<stackStatement index="7" address="0x00007FFFBFE968B5" symbolname="D3D11CoreCreateDevice"/>

<stackStatement index="8" address="0x00007FFFBFE96B23" symbolname="D3D11CoreCreateDevice"/>

<stackStatement index="9" address="0x00007FFFBFE95D4C" symbolname="D3D11CreateDeviceAndSwapChain"/>

<stackStatement index="10" address="0x00007FFFBFE95B7F" symbolname="D3D11CreateDeviceAndSwapChain"/>

<stackStatement index="11" address="0x00007FFFBFE958E4" symbolname="D3D11CreateDeviceAndSwapChain"/>

<stackStatement index="12" address="0x00007FFF88652289" symbolname="RevertToOldImplementation"/>

<stackStatement index="13" address="0x00007FFF886523DA" symbolname="RevertToOldImplementation"/>

<stackStatement index="14" address="0x00007FFF88652A01" symbolname="D3D10CreateDeviceAndSwapChain"/>

<stackStatement index="15" address="0x00007FFF88651D67" symbolname="D3D10RegisterLayers"/>

<stackStatement index="16" address="0x00007FFF88651F6F" symbolname="D3D10CreateDevice"/>

<stackStatement index="17" address="0x0000000009BEF01D" symbolname="ae::gpu::GPUManager::Terminate"/>

<stackStatement index="18" address="0x0000000009BEEC50" symbolname="ae::gpu::GPUManager::Terminate"/>

<stackStatement index="19" address="0x0000000009BEF97C" symbolname="ae::gpu::GPUManager::Terminate"/>

<stackStatement index="20" address="0x0000000009BEDC05" symbolname="ae::gpu::GPUManager::GPUManager"/>

<stackStatement index="21" address="0x0000000009BEE5C1" symbolname="GPU_Birth"/>

<stackStatement index="22" address="0x00000000029B095E" symbolname="CEggApp::BirthPkgGrpC"/>

<stackStatement index="23" address="0x00000000029BACBA" symbolname="CEggApp::IEggApp"/>

<stackStatement index="24" address="0x000000000296A716" symbolname="CEggApp::CEggApp"/>

<stackStatement index="25" address="0x00000000029F1F1B" symbolname="egg::dynamiclinksupport::SetMemoryLimits"/>

<stackStatement index="26" address="0x00000000024DE627" symbolname="AEWinMain"/>

<stackStatement index="27" address="0x0000000000401B5F" symbolname="unknown"/>

<stackStatement index="28" address="0x00000000004023BC" symbolname="unknown"/>

<stackStatement index="29" address="0x0000000000403C05" symbolname="unknown"/>

<stackStatement index="30" address="0x0000000000404427" symbolname="unknown"/>

<stackStatement index="31" address="0x00007FFFC2A213D2" symbolname="BaseThreadInitThunk"/>

<stackStatement index="32" address="0x00007FFFC4DC54F4" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000007300"/>

<register name="RBX" value="0x00007FFFC2F61750"/>

<register name="RCX" value="0x0000000000D73840"/>

<register name="RDX" value="0x0000000000D73890"/>

<register name="RSI" value="0x00007FFF89270000"/>

<register name="RDI" value="0x00007FFFBFEA80B0"/>

<register name="RSP" value="0x0000000000D73818"/>

<register name="RBP" value="0x0000000000D7ACC0"/>

<register name="RIP" value="0x00007FFFBDD83FA0"/>

<register name="EFL" value="0x0000000000010246"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

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[Dave_LaRonde]

андрейч27301516  wrote

what is the point of purchasing a licensed subscription, if it does not work better than pirated versions?

Well you're not breaking the law, for one thing......

[Rameez_Khan]

Hi андрейч,

Sorry for your issue!
Can you disable your anti-virus software temporarily and try launching After Effects again?

Let us know if this helps.

Rameez

[андрейч27301516]

It did not help...

[Dave_LaRonde]

I hope you sent the crash report.

[андрейч27301516]

of course. and trying to solve the problem by reinstalling - did it again about 20 times))

[BartonGarrett256]

If you use pirated software you are stealing not just from Adobe but from those of us who don't- we pay for the software.  How would you like it if your work was stolen? I'm no fan of corporations but I have no respect for thieves.

[андрейч27301516]

do not worry. I personally use licensed products. but I know whole countries that they do not have the opportunity to pay for this. does Adobe initially limit the capabilities of those people? It divides into capable and incapable. Bury talents in the bud. Money always divides people. And we are all similar and everyone is beautiful in something. In general, I'm tired, I'll go finish the project and go to bed

[андрейч27301516]

Today it started without problems. I did not do anything. What kind of poltergeist?

[андрейч27301516]

But now the audition has lost some of the VST plug-ins... Adobe, do you have a booze there or something?

[Rameez_Khan]

Adobe has no control over applications that are installed on your machine. I think something is not right with your system.

Thanks,

Rameez

[андрейч27301516]

this is really very strange. because I did not change anything in the system. I really like working with Adobe products (oh, if all the products were available...). Happy New Year!

[Rameez_Khan]

I think some app/service running in the background is conflicting with After Effects and preventing it from working normally. I'd suggest you do a clean boot and check if that helps. Instructions are here.

Let us know.

Happy new year

Rameez

[андрейч27301516]

you too!  perhaps it is time to change the computer...

[Kevin-Monahan]

Hi андрейч,

Are you still facing this issue? Let us know.

Thanks,
Kevin