Hey guys,
Got a weird one...I have two PCs in the office. Was working on one of them (specs below) in AE 2019 Build 16.0.1. I was taking advantage of the ProRes export ability in the newest build, rendering ProRes Proxy files. I had that thing crunching for two weeks straight. Then, we decided to move the machine to another office room. When I went to start up the program in the new room, the program no longer runs correctly, crashing on startup when it attempts to Initialize the Media Core.
I've seen a lot of bug reports of this before in previous verisons of AE so, naturally, I've tried a bunch of those solutions. Let me walk you through what I've done:
Troubleshooting:
- Reset preferences using Ctrl, Alt, Shift on startup
- Removed preferences and reinstalled AE 2019 build 16.0.1
- Run program as administrator
- Changed security permissions of folders to allow my user/admin to read/write all folders and subsequent folder in AE
- Run Adobe Cleaner Tool.
- Completely uninstalled everything Adobe related on the machine and reinstalled
- Updated GPU Driver
- Checked to see if I had a QT32 file here: C:\Program Files\Adobe\Adobe After Effects CC 2019\Support Files\32
- Adobe has since stopped supporting 32-bit Quicktime files from 2018 and up so there isn't anything in this folder
- Tried installing latest version of AE on a different PC and had the same issue.
- Been on hours of tech support with no definitive answer.
Answers:
- This error is not isolated to just me: CRITICAL: Cannot launch After Effects since update to 2019 – Adobe video & audio apps
- This doesn't just affect AE. It also affects Premiere 2019 16.0.1, and AME latest build.
- The error that I get when loading Premiere is that Adobe can't find a video module.
- The original version of 2019 Build 16.0 runs great.
Initial Conclusions: My guess is this is a glitch in Adobe 2019 Build 16.0.1. The biggest difference between 16.0 and 16.0.1 is that ProRes is now available for Windows. My guess is there's something wrong with the Quicktime bundle in the Media Core, but I'm not sure. The strangest thing to me is that the build worked fine for 2 weeks and then seemingly randomly decided to stop working. Any ideas on this would be appreciated. Also please upvote that link to the bug report.
Nerdy Specs:
Computer 01:
OS: Windows 10
GPU: NVIDIA 1080 Ti
Processor: Intel i7
Memory: 32 GB RAM
Storage: 512 GB SSD
Computer 02:
OS: Windows 10 Pro
GPU: NVIDIA 2080 Ti
Processor: AMD Ryzen Threadripper 2950X 16-Core
Memory: 64 GB Ram
Storage (2) 1TB M.2 SSDs
Crash Report:
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.1.1" clientVersion="2.1.1" applicationName="After Effects" applicationVersion="16.0.1" build="48" source="Windows-Client">
<time year="2019" month="1" day="29" hour="14" minute="20" second="4" timeoffset="-360" timezone="Central Standard Time"/>
<user guid="d8e6b851-d946-40a3-9df5-a415037a662d"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65427" machine="AMD Ryzen Threadripper 2950X 16-Core Processor" model="AMD64 Family 23 Model 8 Stepping 2" cpuCount="32" cpuType="8664" cpuFreq="3493 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFA1AD20789">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFA1AD20789" symbolname="clGetKernelSubGroupInfoKHR"/>
<stackStatement index="1" address="0x00007FFA1AD0C4A7" symbolname="unknown"/>
<stackStatement index="2" address="0x00007FFA1AD5CDEA" symbolname="clGetKernelSubGroupInfoKHR"/>
<stackStatement index="3" address="0x00007FFA1AD0D11E" symbolname="clGetPlatformIDs"/>
<stackStatement index="4" address="0x00007FFA1AD14229" symbolname="clEnqueueTask"/>
<stackStatement index="5" address="0x00007FFA1DE232B5" symbolname="clEnqueueWriteBufferRect"/>
<stackStatement index="6" address="0x00007FFA1DDEC85B" symbolname="clEnqueueWriteBufferRect"/>
<stackStatement index="7" address="0x00007FFA4368684C" symbolname="clEnqueueWriteBufferRect"/>
<stackStatement index="8" address="0x00007FFA43689147" symbolname="clEnqueueWriteBufferRect"/>
<stackStatement index="9" address="0x00007FFA79D1986F" symbolname="RtlRunOnceExecuteOnce"/>
<stackStatement index="10" address="0x00007FFA76A341BA" symbolname="InitOnceExecuteOnce"/>
<stackStatement index="11" address="0x00007FFA4368899C" symbolname="clEnqueueWriteBufferRect"/>
<stackStatement index="12" address="0x000000000F221E7C" symbolname="GF::OpenCLModuleSources::AddKernelStrings"/>
<stackStatement index="13" address="0x000000000F226E7F" symbolname="GF::OpenCLModuleSources::AddKernelStrings"/>
<stackStatement index="14" address="0x000000000F17B1BB" symbolname="GF::Initialize"/>
<stackStatement index="15" address="0x00000000149931BF" symbolname="GK::Initialize"/>
<stackStatement index="16" address="0x000000000E5EC592" symbolname="ae::prem::AudioConformUtils::AudioConformUtils"/>
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<stackStatement index="18" address="0x0000000181E81EE4" symbolname="NIM_SetCmdName"/>
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<stackStatement index="22" address="0x0000000181E4D54B" symbolname="egg::dynamiclinksupport::SetMemoryLimits"/>
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<stackStatement index="24" address="0x0000000140002C38" symbolname="unknown"/>
<stackStatement index="25" address="0x00000001400038BD" symbolname="unknown"/>
<stackStatement index="26" address="0x0000000140003EDA" symbolname="unknown"/>
<stackStatement index="27" address="0x00007FFA77353DC4" symbolname="BaseThreadInitThunk"/>
<stackStatement index="28" address="0x00007FFA79D63691" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x000000002F6E0150"/>
<register name="RCX" value="0x0000000000000001"/>
<register name="RDX" value="0x000000003FC60740"/>
<register name="RSI" value="0x000000002F6AA030"/>
<register name="RDI" value="0x000000003FAE7380"/>
<register name="RSP" value="0x0000000000BFCCA0"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FFA1AD20789"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
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<dumpType>
Full
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</crash>
</crashreport>
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