Copy link to clipboard
Copied
I updated yesterday and now I'm finding out I can't import video files!!!... anyone else having this issue? I get 2 messages:
After Effects error: Could not read from source. Please check the settings and try again.
(86::1)
After clicking OK I get another message:
After effects error: file 'name of file' cannot be imported - this '.mp4' file is damaged or unsupprted.
I've uninstalled and installed codecs, I've tied the quicktime fix, I've tried with mp4, m2t, mkv... no problems with Premiere or Media Encoder, just with AE.
2 Correct answers
I just updated After Effects. The problem is resolved. Thanks to Adobe engineers team.
Verify version 17.0.6.35 the problem is resolved.
Thanks to Adobe engineer team
Copy link to clipboard
Copied
Sorry to hear that. What version of the application are you using (as shown under the About screen)? What OS version do you have the application installed on? What is the format of the media you're tryin to import? Still need to know those things.
Copy link to clipboard
Copied
I don't know what a NewTek NDI is, and I don't have it installed.
Copy link to clipboard
Copied
Thanks Garrett. Prores should be an easy import. My thought was that there might have been a 3rd party importer that you'd installed that could be getting in the way of the native QuickTime importer. If you send me a personal message I can give you a Dropbox location you can use to upload a sample file. I'll have a look at the file and will see if I can repro the issue, or get a better idea why it's failing for you.
Copy link to clipboard
Copied
After Effects error: Could not read from source. Please check the settings and try again.
(86::1)
After clicking OK I get another message:
After effects error: file 'name of file' cannot be imported - this '.mp4' file is damaged or unsupprted.
I've uninstalled and installed codecs, I've tied the quicktime fix, I've tried with mp4, m2t, mkv... no problems with Premiere or Media Encoder, just with AE. I am having the same problem.What should i do now to import video files?
Copy link to clipboard
Copied
I had the same problem today:
- unarchived a large, old AE project to my network drive,
- opened the AE project, removed unused footage and collected all the files to my local ssd project drive,
- when opening the AE project file in the freshly collected folder I got the messages:
"(86::1) The source compression type is not supported"
"filename.mp4 cannot be imported - this ".mp4" file is damaged or unsupported"
- however, when opening the original project file again, with the same mp4 source files, none of the above errors pop up.
What solved the problem:
I shortened the name of the main folder containing the collected AE project and everything imports fine now.
What might have been causing the problem:
When the folder names are relatively long plus the directory structure is relatively deep, the absolute pathname of the project elements buried in the deepest folders might become too long to process by AE. Maybe its a Windows thing but I'm not sure.
Hope this helps someone else.
Cheers,
K.
Copy link to clipboard
Copied
I had the same problem for a while that I suddenly could not import MP4s int AE anymore. Updating and using older version did not help. I SOLVED it today by kicking out a third party plug in out of the follwing folder:
- On macOS: /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore
It was a plug-in by the INST360 camera "Insta360Importer.bundle"
Copy link to clipboard
Copied
I'm still having this issue. Version 22.2.1 (Build 3)
Copy link to clipboard
Copied
Nice wonderful

