Composition window is black upon reopening app

New Here ,
Apr 24, 2022 Apr 24, 2022

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I did some official AE tutorials last week before diving in to create my first project using a layered compisiton I made in Illustrator. It went really well and I was happy with my composition.

 

Today I reopened it to finalise and export it but no matter what I do, the composition screen appears black except for the final few seconds when I reference a separate Illustrator file for the project logo.

 

I have searched the forum and already tried purging the memory & disk cache, toggling the preview quality between wireframe and best, multiple restarts of AE and the Mac. I haven't moved or changed the main layered Illustrator file or the project file. Screenshot of issue below.

 

Screenshot 2022-04-24 at 11.43.41.png 

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Error or problem , Performance , User interface or workspaces

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New Here ,
Apr 24, 2022 Apr 24, 2022

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Additional error dialogs have appeared as I try to troubleshoot. Whatever about getting the work back, I'd like to understand how to avoid this so I don't lose a day's work again.

 

Screenshot 2022-04-24 at 12.26.23.pngScreenshot 2022-04-24 at 12.32.34.png

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Adobe Community Professional ,
Apr 24, 2022 Apr 24, 2022

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Try a couple of things:

 

1.- Go to File > Project Settings. Into the Video Rendering and Effects tab, choose Mercury Software Only.

2.- Edit > Purge > All memory and disk cache.

 

Let us know if any of this solution work.

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