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I cannot open or import a recent project (or any of it's autosaves) without AE crashing and giving me this notification.
I've tried:
- updating AE
- uninstall, reistall
- clearing all caches
- opening files on a different computer
- importing into a new project
Anyone run into this before??
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Welcome to the community, and thanks for posting here!
Nice job trying to troubleshoot on your own.
Can you share a crash log with us here so that we can look into the details?
Which OS and After Effects version are you on?
Thanks,
Rameez
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Hi Rameez,
thanks for helping out.
Mac Monterey 12.6
AE 23.1.0 (Build 83)
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I have a crash log file but the .dmp filetype isn't supported for upload here.
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Can you see if any crash logs are generated at this location on your Mac?
/Users/<username>/Library/Caches/Adobe/After Effects/23.1/SentryIO-db
Please note that the user library is hidden by default. You can open it directly by following these steps:
1. When in Finder, click Go > Go to Folder
2. Paste this path in the location: ~/Library/Caches/Adobe/After Effects/23.1/SentryIO-db
Additionally, you can upload the .dmp files to Google Drive or Creative Cloud Files and share the URL with us.
Thanks,
Rameez
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Would you also reset your preference setting?
https://helpx.adobe.com/after-effects/using/preferences.html
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I reset my preferences but still have the same results.