Dual preview in AE 2020

[Dois Comunicação]

After upgrading the adobe CC2019 package to CC2020, Affter doubled the screen when I triggered the Composite Preview. I tested it on two different machines with different configurations, and it is giving the same problem with the preview.

Can someone help me?

Title edited by Mod

[IvanMoralesM]

Got the same problem and no one knows what is it… 

[Jeffrey_A_Wright]

Dois_comunicacao and Ivanmoralesm, you have both posted in the Get Started forum.  What Adobe software title or service is your question in relation too?

[IvanMoralesM]

Sorry… This issue is about After Effects problem with the playback double screen 

[Jeffrey_A_Wright]

Ivanmoralesm, I am sorry, but without knowing which Adobe application you are using for this Composite Preview. then it will be impossible to move the discussion to a community that may be able to answer the question.

[IvanMoralesM]

Sorry, I just edited my last post, it's about After Effects issue 

[IvanMoralesM]

Tbis is how it looks my playback in After Effects since I did the last update to the V.17 2020 

[Dois Comunicação]

My After Effects CC 2020 has the same problem, I tested on two separate machines, one with macOS Catalina and one with macOS High Sierra, as twice the same problem. Duplicity of the canvases in which I have some open composition. The error happens when you play the composition preview.

[zeroseis]

I´ve got the same problem with After Effects 2020 for Mac form the update yesterday. Any solution? Please I´can´t work in this way.

[mike cardeiro]

Welcome to the Adobe Beta Tester Program. There has not been a stable .0 release of After Effects since they changed to the subscription model (if they had to convince people to spend $800 to upgrade, you better believe it would be stable when released).

Adobe pushed this new (underwhelming) release out, ready or not, to show at Adobe Max.

[nishu_kush]

Hi all,

Sorry for your issue. Please share the below information so that we can try to troubleshoot the issue properly.

• Share the specifications of both the systems (CPU, GPU, RAM, OS version).
• Are you facing this issue with a particular project or with all of them? Please share the project file download link if the issue is with a particular project.
• Is it happening only with the projects created older versions or with the files created in latest version as well?

Looking forward to your reply.

Thanks,

NKush

[zachz67516499]

I'm having the same issue on a late-2012 iMac with the following specs:

Processor: 2.9 GHz Quad-Core Intel Core i5

Graphics: NVIDIA GeForce GTX 660M 512 MB

Memory: 24 GB 1600 MHz DDR3

OS version: Catalina 10.15.1

For me the issue seems to be persisting with all projects including the new ones I've created using AE 2020

[Dois Comunicação]

iMac (21.5-inch, Mid 2011) Processor: 2.5 GHz Intel Core i5
Memory: 4 GB 1333 MHz DDR3
Graphics: AMD Radeon HD 6750M 512 MB | 21.5 inches (1920 x 1080)
480 GB SSD Storage

OS: macOS High Sierra  - Version: 10.13.6
__________________________________________________________________

Mac mini (Late 2012) Processor: 2.5GHz Intel Core i5 Dual Core
Memory: 8 GB 1333 MHz DDR3
Graphics: Intel HD Graphics 4000 1536 MB 24 inches (1920 x 1080)
240 GB SSD Storage

OS: macOS - Version: 10.15.1

The problem persists in any project, from the ones that came from the previous version of After, to the ones I created in the new version.

[IvanMoralesM]

My MacBook specs 

MacBook Pro (13-inch, Mid 2012)

• • 2.5GHz
    16GB of 1600MHz DDR3 memory2.5GHz dual-core Intel Core i5 processor (Turbo Boost up to 3.1GHz) with 3MB L3 cache 
    

    Memory

    • 16Gb 

• Graphics and Video Support

  • Intel HD Graphics 4000
• HD SSD 1Tb
• OS Mojave 

[IvanMoralesM]

Update:

Guys I just instaled again the V16.1.3 and things goes good everything it´s working as was working in the past so I recomend to go to the older version. 

[Shivangi_Gupta]

Hi all,

Thanks for your patience. Adobe After Effects has released a patch update which provide a fix for the duplicate preview issues. For more information, please check https://helpx.adobe.com/after-effects/kb/fixed-issues.html

Let us know if you have any other questions.

Thanks,

Shivangi