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Duplicated plugins crash report

New Here ,
Oct 23, 2023 Oct 23, 2023

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I just purchased a new mac book pro m2 chip and just purchased all the adobe programs and downloaded premiere pro, photoshop, illustrator and after effect but when I go to open after effects for the first time it shows a crash repair options (I've attached pic) if I click any of the options a new menu pops us saying 

"there are duplicated effect plug-ins installed on your drive. To avoid problems, quit After Effects and move or delete the older or unneeded versions." But I haven't installed any plugins and when I pull up the plugin menu on adobe cloud I don't see any plug ins. I have tried restarting the laptop, uninstalling after effects but nothing works! Please advise 🙏

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Adobe Employee ,
Oct 23, 2023 Oct 23, 2023

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Somethhing appears to be strangely awry with your install of After Effects.

I would suggest trying the following:
1. Unistall After Effects with the Creative Cloud Desktop application.
2. Go to your Applications directory.
3. Remove the Adobe After Effects 2024 folder from the Applications directory.
4. Re-install After Effects with the Creative Cloud Desktop application.

I would expect this to resolve the duplciate plugins scenario.

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Adobe Employee ,
May 12, 2024 May 12, 2024

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Did the suggestion above help?

Feel free to reach out. Moving this thread from Bugs to Discussions for now.

 

Thanks,

Nishu

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