Element 3d scene setup not opening

[vxiiczx]

So i had element 3d on my pc for about a month and it was working, and then one time i opened it and when i opened scene setup nothing appeared and i had to press f4 to access after effects again. Can anyone help?

[ToolfarmJP]

Would you clear all the cache in Element 3D? You go into the "Scene Setup," click File, Preferences, and then clear those 2 cache buttons.

[Edward5EB0]

the whole of scene setup wont open in the first place so i cant access File Preferences

[Mylenium]

Simply reinstall the plug-in and clear out the E3D cache in your user documents folder.

Mylenium

[Edward5EB0]

Already tried it and the same issue occurs

[Eyal5FDB · Accepted solution]

go to the folder below that's in bold and delete any files that have the number "2" in its name.
C:/ProgramData/VideoCopilot

C:/ProgramData is an hidden folder so you might need to type it in the Windows
Explorer address bar.

[Shahar2870]

THANK YOU SOOOOO MUCH!!!!

Definitely Works!!!!!!

[default6r9r4kee62oa]

Thanks man 

[xluisoviedo]

KING!!! THNKS♥

[hutchyotb]

This resolved my issue! Cheers!

[Khun232559117z75]

I am looking for the whole day, and you save my day bro. Thank you!

[Niel Heesakkers]

The same is happening to me on the mac with the latest M1 version of the plug-in. 

Do you know where the directory is on the mac, or any other solution?

[Roshan249253447bzk]

Thankyou so much it works

[victoriad80604462]

2022 and I needed to do this! Thank you so much!!!

[KIM SO HUI]

Thanks 당신이 한 생명을 구했읍니다 

[Steve.jolin]

Sérieux, j'ai jamais écris de commentaire sur un forum google mais là, MERCI BEQUCOUP!!!!!!

[dantedevil9]

Thanks my G

[JUSTIN26878157aezw]

Thanks Man! 

[alexandrek94644500]

It doesn't work for me, I don't have anything in that folder, it's empty...