Error AfterFX.exe has encountered a problem and needs to close

Report · Sep 12, 2023

Hello everyone, I have a problem in After Effect 23.6, 
it closes, the PC is new, and I can't find the error, does anyone know what it is? 
I leave the message attached

thank you!

Report · Sep 14, 2023

Hi diegorios81,
Moving it to Discussions for troubleshooting.

Report · Sep 15, 2023

Hi diegorios81,

Sorry to hear about the crash.

Please share the following details:

What are your system specifications (CPU, GPU, RAM, OS version)?
Does it crash at launch or while working?
Can you click View Report in the crash reporter, save the report and share it with us?

Also, try the steps in the following article: https://community.adobe.com/t5/after-effects-discussions/how-to-troubleshoot-startup-issues-in-after...

Let us know how it goes.

Thanks,

Nishu

Report · Sep 15, 2023

Hi Nishu

Thank you for being interested in my problem. I'll give you the characteristics of my pc

Procesador 13th Gen Intel(R) Core(TM) i9-13900KF 3.00 GHz
RAM instalada 64,0 GB (63,8 GB utilizable)
NVIDIA FeForce RTX 4070

The example you gave me didn't work for me.

Thank you very much again for answering.
hugs

here is the error that I get


--------------------------------------------------------

************* Preparing the environment for Debugger Extensions Gallery repositories **************
   ExtensionRepository : Implicit
   UseExperimentalFeatureForNugetShare : false
   AllowNugetExeUpdate : false
   AllowNugetMSCredentialProviderInstall : false
   AllowParallelInitializationOfLocalRepositories : true

   -- Configuring repositories
      ----> Repository : LocalInstalled, Enabled: true
      ----> Repository : UserExtensions, Enabled: true

>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.016 seconds
   ----> Repository : UserExtensions, Enabled: true, Packages count: 0
   ----> Repository : LocalInstalled, Enabled: true, Packages count: 36

Microsoft (R) Windows Debugger Version 10.0.25877.1004 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Usuario\AppData\Local\Temp\Adobe\After Effects\23.0\SentryIO-db\reports\b87b93b7-6010-478f-a90b-52d6d26e3e6c.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 22621 (2283) MP (32 procs) Free x64
Product: WinNt
Edition build lab: Windows NT 10.0.22621.2283
Debug session time: Fri Sep 15 21:28:10.000 2023 (UTC - 3:00)
System Uptime: not available
Process Uptime: 0 days 0:00:19.000
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Loading unloaded module list
...........................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(bd4.7fa0): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v*** WARNING: Unable to verify checksum for ntdll.dll
ntdll!NtDelayExecution+0x14:
00007ffc`bd3cf3d4 c3              ret

Report · Sep 20, 2023

Sorry for the delayed response.

This information doesn't seem to be useful. Do you mind providing your email address to the crash reporter and submit it? Once done, share the email address via DM so that we can find your crash report on our end.

Looking forward to your response.

Thanks,

Nishu