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Graphics disappear in specific resolutions.

New Here ,
May 19, 2021 May 19, 2021

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Hi,

 

I have discovered what seems to be a bug in the new release of After Effects. (18.2)

 

When trying to edit an old file (135x135), I was surprised to see all graphics being “invisible” - Shape layers, images, texts etc.. Although no settings indicating that it should be.

 

After som investigation, I found that when changing from Full resolution to Half, it reappears. Same with Third and Quarter resolution.

 

Changing the canvas height (1 up/down) also makes the graphics reappear (eg. 135x136). 

Changing the width only, doesn’t seem to work for at least values ranging from 129 to 144. (eg. 129x135 or 144x135).

 

Same problem seems to occour when working in the following sizes:

 

192x192

160x160

135x135

128x128

120x120

96x96

64x64

 

I have tested in both Catalina and Big Sur (Mac).

 

Have you tried anything similar, and where can i repport this?

 

 

Best regrads

Christian

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Adobe Employee ,
May 19, 2021 May 19, 2021

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Hi Christian,

 

Thanks for writing in.

Is it the Composition size of the media size that you have mentioned? I tried with both and it seems to be working fine. Could you share your system specifications (CPU, GPU, RAM) and the steps to repro it? If possible, please share a project file as well.

Looking forward to your response.

 

Thanks,

Nishu

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New Here ,
May 20, 2021 May 20, 2021

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Hi Nishu,

Thanks for the reply!

The issue occures when changing the Composition size.
I have tested on two different machines:

MacBook Pro (16-inch, 2019)
macOS Catalina Version 10.15.7

2,6 GHz 6-Core Intel Core i7

16 GB 2667 MHz DDR4

AMD Radeon Pro 5300M 4 GB

iMac (Retina 5K, 27-inch, 2017)
macOS Big Sur Version 11.3.1

4,2 GHz Quad-Core Intel Core i7

40 GB 2400 MHz DDR4

Radeon Pro 580 8 GB

The issue only occures in After Effects 18.2
I have added a test-project and screenshots.

Thank you very much for your time.

Best regards
Christian

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New Here ,
May 20, 2021 May 20, 2021

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Sorry, hereby link to the test-project.

https://we.tl/t-Ntz4qLdaNi


Best
Christian

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Adobe Employee ,
May 20, 2021 May 20, 2021

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Thanks for sharing the details and project files, Christian.

I tested the project at my end and it looks completely normal even at Full resolution. Check out the screenshot.

comp size issue.png

Are you using any third-party plug-in which is installed on both machines?

Things you can check:

  1. Change the renderer to Software Only (go to File > Project Settings).
  2. Disable Hardware Accelerated Composition, Layer, and Footage Panels from After Effects Preferences > Display.

Let us know the results.

 

Thanks.

Nishu

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